Incremental File lost

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,

I have "lost" a part of an incremental backup for the second time now! When it happened the last time I thought it was maybe my fault. But now it happened for the second time and for the same part of the "chain".
It's the fourth part of the incremental backup. This is just the file up to which I had to delete and restart the "chain" of incremental backups last time. Now it happened again.
I made two screenshots on which you can see the directory from Acronis and a screenshot from the directory itself (where the file is missing...).
How can I get back number 4? And how could this happen?

Allegato Dimensione
Acronis.JPG 163.08 KB
Directory.JPG 54.71 KB
Ven, 05/07/2010 - 05:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 3268

Hello JA!

Thank you for finding time to report about the issue.

Unfortunately due to the lack of information it is difficult to identify the cause of the issue. Could you please kindly gather the following information: 

  1. Exact sequence of steps performed
  2. Acronis Info

After that please contact support directly with the information and screenshots attached. Should there be any procrastination with the reply - let us know, we will do out best to speed up the process.

Don't hesitate to share your concerns and questions with us, we will be glad to help!

Thank you for cooperation.

Ven, 05/07/2010 - 14:49