Moving Acronis True Image 2013 from a PC to a new laptop. existing help pages do not work
Hi All
I've just purchased a new laptop (Windows 10) and wish to move True Image 2013 to this new device from my old computer (Vista)
I downloaded True Image from my account and entered my existing product key, all appears to work fine. I have now received a message saying "Too many activation, please resolve". If I click on "Resolve problem" a new box appears giving me two choices 1) Deactivate previous installation or 2) Enter new key.
If I select "Deactivate previous installation", nothing happens. If I select "Enter new key", I can copy and paste my existing key but nothing happens apart from that.
If I go to "help" and click on "Activate" I just get the same box with the same two messages but nothing about moving a licence.
Any ideas?
Kind regards

- Accedi per poter commentare

Oh brilliant.. ok, many thanks for your help.. guess I'll be downloading 2016 this evening :-)
Kind regards
- Accedi per poter commentare