Operations are in progress, please wait...

John,

What Acronis product and build are you using?

I think you have experienced the problem of the Scheduler hanging on to the system, though other programs can cause this.

It is unlikely that your image will be invalid, this is just a Windows communication problem, annoying but harmless as far as your image is concerned.

I've seen this on several Win7x64 machines running ABR10 Workstation v13544. I suspect it's Acronis related.

When we get the "Operations in Progress" screen, we let it go for a few minutes and then force the shutdown using the power button. No adverse consequences seen thus far.

Note that "Operations in Progress" is not the same thing as a somewhat similar message stating that Windows Update is doing its thing. That process should NOT be interrupted.

I have the same problem. Just started last week. I have to powere off the system. When the system restarts, it tells me its apply "xxx" to the registery setting, some 30,000 of them.. How do we fix this?

@Gary,

Your problems sounds different to the other posters here. I've never heard of TIH needing to apply registry settings apart from when being installed. What OS are you using and which version and build of TIH?

At the Windows shutdown screen does is specifically name Acronis\True Image product as the process that is still in progress? What exactly is the XXX, because other than changing archive bits I can't think of any process that would require ATIH to perform '30,000' registry settings and of course archive bits belong to the file not in registry. Are you sure you haven't had some sort of malware slip through onto your system?

“Operations are in progress, please wait.”
Hi,

My problem is solved:
My problem was: When PowerDown my system would hang FOREVER saying: “Operations are in progress, please wait.”

For many months I was not able to do those updates which needed PowerDown. Since I was NOT actually running Acronis when Powering down I did not suspect that it was related to Acronics until I found this problem in this forum.

I then used “Process Explorer” to see what was running before I shut down. There were 2 programs from Acronis: afcdpsrv.exe and schedul2.exe running. They were both called by “services”. Services was called by wininit.exe. wininit.exe was called by . By using the Process ID (PID) I found out that wininit.exe was called by a program “Cacheman”. Cacheman was called by winint.exe, (wininit.exe was called by .) So, to me it looked like a loop forever. I uninstalled the program Cacheman and the problem was gone. I can now power down my PC and get the updates installed.

I hope this can help Acronis and all of you to get the right solution for the problem.

Regards GoCom, Denmark

I am now experiencing this same error message, "Operations are in progress, please wait." I am running the latest Acronis True Image 2013. My observations are that the last scheduled backup failed because the backup device was not online and there were Microsoft updates to be installed. I am running Microsoft Windows 7 Starter with Kaspersky 2013. The other two Acronis True Image 2013 laptops are running Windows 7 Pro with Norton 360 and have not seen this issue. Lots of variables related and I had a "Hibernate" issues with this same computer (Windows 7 Starter) and the log files consuming all the disk space when doing a "Hibernate".

--Mark

I'm sorry to say that the message "Operations are in progress, please wait" survives in Acronis 2014 with 64-bit Windows 7. At the risk of stating the obvious, this message fails the user friendliness test in several areas:

1. It does not state which application or system is sending the message.
2. It does not describe the operation or how long it is likely to take.
3. It does not provide the user with available options for exiting the procedure and the consequences of doing so.

This is amateurish programming, bordering on incompetent -- especially since the user confusion caused by this message is documented many times in these forums.

I used the online support chat function to get help, and the representative initially told me he was not familiar with the "Operations are in progress..." message. Later, he told me I could have "cancelled" the operation. I asked him how (since no Cancel option was presented on the screen), and he confirmed my suggestion that the Windows Task Manager might work in this situation. I have no idea whether this is true (does anyone know?), but this would seem preferable to killing the process with a hard shut-down of the machine.

I mentioned KB 19016, which describes a Machine Options setting for "Stop running tasks and shut down," but the representative said this configuration option was no longer available in version 2014.

As a first-time user, having encountered a novice-level programming error, a customer support rep who doesn't know how to look up problems in a database, and a company that apparently doesn't pay attention to its own user forums, I'm having second thoughts about whether I want to trust this program. It LOOKS sophisticated, but one wonders whether it will perform when it really counts.

Paul,

Could you look at the following and report back what result you see.

Open the Windows command prompt as Admin. Type in powercfg /resources about 60 seconds later an HTML report will be available (probably in your root directory), this will list resources that interfere with power management, see if the Acronsi Scheduler is the first one and what action it has taken.

Colin, When I type powercfg /resources in Win 7, either Ultimate or Pro, resources is an invalid parameter.

I think Colin had the right idea............but used the wrong words, etc

the / may relate to xp whereas the - relates to Win7. Energy for resources.

Google POWERCFG for more info.

Try this

Open an administrator command prompt
If correct, the header will read "Administrator command prompt"

Type in the command below(one line) and substitute your real user name. The output file will be found in your docs folder as Powertest-Sep17.html.

POWERCFG -ENERGY -OUTPUT C:\USERS\YOUR-USER-NAME\DOCUMENTS\POWER-SEP17.HTML

That doesn't work either Grover. It produces an html file but opening it produces 'web page not found'.

Maybe I had a typo in my posting. This is Win 7-64
This command

Powercfg -energy -output C:\Users\Grover\Documents\power-Sep17.html

produced this file

C:\Users\Grover\Documents\power-Sep17.html

I was ablr to view power settings info via dbl clicking file name; or right click and choose open.

Thanks Grover,

I keep getting resources mixed up with energy (in this context).

@was Earthling, Internet Explorer doesn't always natively open html files that are on the hard drive, so right click and select 'open with' accept the blocked content banner that may appear.

Note in the screenshot I have ABR making an image, and the fact that AcrSch2Svc (the ABR equivalent of Scheduler) has disabled sleep, this is the culprit that often doesn't release the lock and causes the 'operations.....' on shutdown and prevents the PC going into sleep mode.

Thanks both. The html file displays fine on my old Win 7 desktop but on my newish Win 7 Lenovo laptop it simply won't, regardless of which browser I use.

Colin, Earthling, and Grover:

Thanks very much for your efforts and your comments. I was, with a little trial and error, able to produce a Power Efficiency Diagnostics Report and open the html file on my new Lenovo Thinkpad.

There was no mention of Acronsi Scheduler in the report.

There was an error entry: "A kernel component has made a request to prevent the system from automatically entering sleep." This was followed by several other messages relating to the Apple Mobile Device USB Driver not allowing a USB device to enter the suspend state. I'm guessing this was because my docked iPhone was attached at the time, operating as a USB-tethered Hotspot.

A later message stated that "PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer."

The messages above don't seem to be relevant, but I mention them anyway because they showed up as errors.

Another message notes that TrueImageMonitor.exe is running with "significant processor utilization" along with ntoskrnl.exe and ntdll.dll.

So that's about it.

One thing I should mention is that I'm backing up this laptop to an external drive. And because I carry the laptop around, the backup drive is not always attached. Also, this little episode has happen three times now, always on a Saturday evening, and it's interesting that the Acronis "My Partitions" back-up is scheduled to started around 5:15 PM on Saturdays. It seems likely that Acronis is attempting to access a "partition" on the external drive that is not available at the time, creating some kind of failure event. However, the problem does not become apparent until several hours later when I try to shut the computer down.

The unidentified "Operations in progress" -- if, in fact, there are any operations in progress -- appear to delay the computer shutdown indefinitely. On one occasion I let the computer run overnight and the message (along with intermittent disk activity) was still running the next morning. On that occasion, I performed a hard shut down with the power button, and the "Operations in progress" screen came back up again on cold boot. I had to remove the battery temporarily so the machine would boot up into Windows.

I have twice set the "My Partitions" back up function to "no schedule" -- but Acronis changes this setting back to "Weekly, on Sat," which is when the problem has occurred.

I performed a successful disk image backup to the external drive when I first installed the software. And I have lucked out so far -- no apparent file or disk damage from the hard shutdowns. But I think I'm tempting fate by leaving this application installed.

Honestly, I'm surprised. Acronis has a good reputation, but it looks to me like they rushed the 2014 version to market without testing it fully. On top of that, the "Operations in progress" message looks like something that would have been written by a hacker to keep you at bay while the malware finishes infecting your hard disk.

If you folks have some suggestions on how to configure True Image 2014 to behave properly with an external hard drive, I'd love to have them. Otherwise, I'm going to try to get my money back.

Thanks again. I really appreciated your responses.

I've been doing a little more research on this, and I've found even more references to this problem in the Acronis customer forums.

I did discover what APPEARS to be a potential solution in KB thread 45058. I quote it below, but I take no responsibility for what will happen if you try it:

[begin quote]

First, you need to create a batch file called "KillAcronis.bat" Use Notepad or similar text editor:
---------------------
REM Open gpedit.msc
REM Go to Windows Settings > Scripts (Startup/Shutdown) > Shutdown > Add "C:\Acronis\KillAcronis.Bat

/echo off
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f
--------------------

Save "KillAcronis.bat" to your C:\ root directory. Also, save a copy in your documents directory or other backup folder for safekeeping. I added the two "REM" lines to be able to find what I needed in the future if I have another senior moment.

========================
Install the Batch File:

Open GPEDIT.MSC. In Windows Vista and 7, use RUN > GPEDIT.MSC
In Windows 8 and 8.1, from the Start Screen, type "GPEDIT.MSC"

Navigate in the first panel to "Windows Settings > Scripts (Startup/Shutdown)"
Double click on Shutdown in the right side pane.
When the window opens, click "Add" then browse to your batch file of enter "C:\KillAcronis.bat"
Close all the Windows.
========================

You're all set. You'll never see the "Operations in Progress" blue screen of death ever again.

[end quote]

According to the poster, this solution was originally entered onto his system during a remote session with an Acronis support tech. (This couldn't have been the tech I talked to, since he had no knowledge of the problem at all.) For whatever reason, this workaround has not found its way into a product release or the tech support knowledge base. So be advised that it is an "unofficial" solution and I have not tested it.

Paul,
Regarding your post #15. Your posting covered a wide range of issues, and with a wide range of hardware possible, here are some generalized comments and suggestions.

Part 1:

I have twice set the "My Partitions" back up function to "no schedule" -- but Acronis changes this setting back to "Weekly, on Sat," which is when the problem has occurred.

Here, appearances may be deceiving.

When a new task is in the process of being created (or old task if off and turned on), the scheduler is turned on and a new weekly schedule is added with the day scheduled to be whatever day/time is current at time of task creation or adjustment. This default setting requires the user to change the setting either to "do not schedule" or change to a different user schedule preference.

As a result of this program behavior, it would be easily possible for the user to miss a schedule change made (by the program) during the process of a task edit. If the schedule is saved with a "do not schedule" option, the task cannot run except if initiated manually by the user.
-------------------

Part 2:
When the creation of the backup is initiated either as scheduled or manually, the program usually adds an icon to the system tray. This icon can very easily go unnoticed and that icon may be containing an error message awaiting a user response.

Within the "Disk backup options" is an option to set how long the computer waits due to an error and how many tries before the failed action is finalized.
There is also another overall timeout settings which could apply. This link illustrates both. Check to make sure these are not set to infinity.
http://forum.acronis.com/system/files/error-timeout-settings.jpg
-------------------

Part 3:
Within the Scheduler settings, anytime the scheduler is active for a particular task, these settings apply as per this attached link. Confirm your current settings.

http://forum.acronis.com/system/files/schedule-advance-settings.jpg
-------------------

Part 4:
Being reminded to attach the storage disk prior to a backup is an feature I hope that Acronis will add in the future when the disk is found not attached. In the meantime, I have created a small reminder program which you may find of interest.

http://forum.acronis.com/forum/42887
-------------------

Part 5:
Some users have had issues with the TrueImage Shutdown option being checked. Some successful workarounds has been to place the shutdown command inside a batch/command file and then place a link to the cmd file inside the TrueImage post command options. This link will illustrate.

http://forum.acronis.com/forum/38609
-------------------

Part 6:

My practice is to discourage the editing or changing of parameters to any existing backup task. Except for schedule changes, any other changes I would avoid. While some changes may be possible and permitted by the program, the results are often not what are expected as the changes can be too varied to predict what will work or not work. Therefore, my constant suggestion is if a task needs configuration changes,
    a. cease to use the old task.
    b, create a new task pointing to a new and empty folder or sub-folder.
    c. if storage disk is an removable disk, set up the storage disk with drive letter such as x or y or z
         so the insertion of a flash drive or printer, etc will not cause a change of drive letters to the storage disk.
    d. if your lettered partitions on your system disk does not contain volume names, then use Disk Management or disk properties and assign meaningful names to partitions such as your drive C. Examples might be
    Win7-64_C
    Data_D
    XP-Pro_C
    Win8-64_C
It is my practice to include the fixed drive letter as part of the partition name.

Part 7:
I hope you find some of these comments to be of use.

Thank you for these recommendations. A couple of them look like they would be good practices for any backup scheme. I'd say the company is lucky to have you guys. :-)

Unfortunately I cannot recommend software that requires work-arounds to clients.

The software has to actually work properly.

And pretty much that means work properly without me needing to pay for support on long-standing unresolved issues like this.

I have the same problem. POWERCFG /REQUESTS is what you guys are trying to think of.

You type it into a command prompt specifically run with the RUN AS ADMINISTRATOR option.

I do that and I get back:

DISPLAY: None.

SYSTEM: [SERVICE] \Device\HarddiskVolume7\Program Files (x86)\Common Files\Acronis Schedule2\schedul2.exe (ArcSch2Svc)

AWAYMODE: None.

This is with Windows 7 Home Premium 64-bit , KIS 2014, pretty typical stuff.

But obviously this is a known bug that Acronis management feels is too expensive to fix, or maybe the staff feels it would interrupt their coffee breaks.

Please help. Windows7 and Acronis TI. I have this same problem. "Operations are in progress, etc." showed on the shutdown screen yesterday and is still there today. I have powered off the computer and powered back on but the same message still shows. Nothing I do gets out of that screen. How can I get the machine operating again so I can get into settings and try to rectify it with some of the above suggestions?
Thanks in anticipation.

Mike,

Is your PC one where the power on off button can either hibernate/sleep or shutdown depending on how long you press the button for? I ask because a shutdown should be a shutdown, the only thing you might see after a forced shutdown is th eWindows ' I have been shutdown incorrectly ' error message and an attempt to run a system/disk scan to see if there were any problems.

The only thing I can suggest is once the machine appears powered off is to remove the power plug or battery and wait 30 seconds before reconnecting everything. The only thing I can think of other than the system is not powering off fully is perhaps if you have a hybrid disk or virtual RAM.

@Colin: Your advice sounds right to me. I was stuck in one of these "Operations in Progress" power-up loops, and what solved it for me was forcing a shutdown with the power button, unplugging my computer (IBM Thinkpad T430S / Windows 7 Professional), then removing the battery and replacing it a couple of minutes later.

@MichaelBarton: There is a great deal of useful information posted in this thread from Colin B and GroverH. I recommend reviewing the most recent entries for problem-solving strategies, as well as for general recommendations on using backup software.

My own "solution" was to uninstall the product (after I got control of the computer again). There may be a better approach, but I don't have any more time to spend on workarounds. And I don't wish to run the risk of damaging my hard disk during forced shutdowns or having the computer unavailable when I need it. I am keeping the license for a year, just in case I need to restore from the initial backup.

There has been a lot of speculation about why Acronis has allowed this troublesome situation to exist through several major releases. For an application that takes low-level control of your computer, it's not confidence inspiring. But what particularly irks me is the way that Operations in Progress "events" are handled by the user interface -- and this could easily be fixed.

At one time I worked for a software company that sold a business application with a confusing "feature." But they felt the program was doing things the way they should be be done. At one point they even added an option to the phone support menu that played a recording about why the user should be doing it "our way" rather than the way they wanted to use the software. I suspect that what we have with Acronis is not a hard-core technical issue, but the conviction by management that they are handling a particular function the "right way" -- and that if only the users could be brought around to their way of thinking, everything will be all right. I don't agree, but it's their product. (It's no longer mine.)

I've been having the same problem on a laptop and a desktop with Windows 8.1 and Acronis 2014. It seems to happen more often after you've installed an update to a program and are asked to reboot your machine. Having been a Software Professional for over 30 years I'm amazed an organisation can allow such an issue to remain in various releases of the same product.

As has been said above, whether they regard it as a desirable feature or not, it is totally unacceptable for a user PC to hang in this way - and force a hard shutdown which might cause other issues / corruptions. The very fact that they previously had an option to avoid this issue, which seems to have been removed in the 2014 version is even harder to understand the reasoning.

Life's too short to try and negotiate a refund for my 2014 licences - they'll just have to gather dust once the product is installed.

I've been having the same problem on a laptop and a desktop with Windows 8.1 and Acronis 2014. It seems to happen more often after you've installed an update to a program and are asked to reboot your machine. Having been a Software Professional for over 30 years I'm amazed an organisation can allow such an issue to remain in various releases of the same product.

As has been said above, whether they regard it as a desirable feature or not, it is totally unacceptable for a user PC to hang in this way - and force a hard shutdown which might cause other issues / corruptions. The very fact that they previously had an option to avoid this issue, which seems to have been removed in the 2014 version is even harder to understand the reasoning.

Life's too short to try and negotiate a refund for my 2014 licences - they'll just have to gather dust once the product is installed.

"I'm sorry to say that the message "Operations are in progress, please wait" survives in Acronis 2014 with 64-bit Windows 7."

I'm sorry to say, it's still the same way on Acronis 2015 on Windows 8.1 with update.

The "bat" file kill of Acronis is not a good way to go. If a backup is in progress and not hung at the moment, you have killed the backup. To see if the problem goes away, just unschedule any backups you have scheduled, especially power down or log off ones.

I suspect that the way power options are configured on systems has a lot to do with the message which comes from Microsoft, not Acronis software (which is why it is a generic message!!!). For instance, if your system is set to sleep on a button that you use, it will probably affect how Microsoft treats a running process that has indicated it doesn't want to shut down. Unfortunately there is probably a mismatch in the communication and when the backup is finished (or even if it doesn't start), the communication to Windows and/or Acronis's actual exit results in the hang.

On my system, I see 0 disk activity (LED's) when the message is on the screen, telling me that there is no backup going on and it is hung.

To really get control of it, you might need to change the powercfg configuration. Note that the power options screens in Windows are very simplistic and do not match everyone's needs for power control (even the advanced settings do not cover all scenarios). Google powercfg and change the settings on your active scheme power GUID using the command line. For instance when the sleep button is hit, make it power down or hibernate instead. My system was set to sleep, and there was no option in either the normal settings or advanced settings to make it power down instead. This can be done with powercfg. You have control over many other things as well, like what makes it power up, what happens when you hit a log off button, what happens when you hit the computer power button. To see all the base information use powercfg /l to see the schemes, powercfg /q to show all the configurations (there are a lot), powercfg /? to see all the commands.

By the way if you don't know how to copy and paste in a command prompt, here's some tricks. When copying, Contol+C does not work. Right click and choose Mark. Then drag the cursor over the GUID and hit enter. It is now in the clipboard. You cannot copy it nicely if it wraps on multiple lines, so you will have to paste it in an editor and reassemble the GUID on one line and recopy.

When pasting, Control+V does not work. You have to right click on the command line location and choose Paste.

Hi folks - I have a very similar problem with one of my client's computers, and Acronis TIB. He has a pretty new Dell Inspiron 19 / 5000 series, running Win7. We installed Acronis TIB on it, and at first all was fine. After a few months, we started getting the " Operations are in progress..." error message, when shutting the computer down. It would freeze there, and never complete the shutdown.

I found this web page/thread by Googling the error message, and after reading all the info here, I decided to test the theory that Acronis TIB was causing the problem, by simply uninstalling Acronis. When I did so, the error disappeared, so that seems definitive. Since I've already created Acronis bootable CDs, and also made a TIB backup to an external hard drive, it's not terrible to not have Acronis TI installed on the computer. But it's not right either, to be forced to work that way.

Based on your collective experience, what would be the best way to get get my client's computer to have Acronis TIB installed, working, and not get the error message? Many thanks in advance for your help! :)

If someone could be so kind as to email me with any solutions, that would be very helpful. This login is through my client's Acronis account, and a duplicate send to me would be useful. My email is jhecht@ix.netcom.con and my client's email is bpearlman@earthlink.net.

Thanks again!

I seem to have fixed this problem.

For now at least.

It turned out that Acronis TI Home 2015 was looking for 2 disk drives that were no longer accessible, one an unplugged USB HDD and another on a NAS. It seems that although I thought there was no job scheduled, it was looking to keep itself up to date with the status of my backups (or something). Got out of the endless loop by using the power button on the laptop.

Went through the list of 2 jobs that at some stage I had used and easily deleted the details of one of them, but could not touch the other because no delete option seemed to be available for it on the Options menu.

Rebooted and still got the nightmare message. After some fiddling with Windows Task Manager, stopping Acronis-related services, I was able to delete the details of the offending job and all is now back to normal.

It may be worth noting that I could delete the details of the job without necessarily deleting the backup *.TIB files, so nothing had been actually lost except my patience.

(Thanks to everyone who posted about this before, gave me the clues I needed. Nearly re-built the laptop from bare metal because I had been tearing my hair out.)

GrumpyGramps,

Another possibility may be that the original backup task was created as a scheduled task and the program was trying to run backup to the non-connected computers.

When creatiing a backup task, it is possible to create a non-scheduled task if you take a few extra steps during the creation of the initial task; or if saved as an scheduled task, you can edit and change the scheduler to "do not schedule".

having experenced the same shut down problem I followed a suggestion to set the Service "Acronis Scheduler" to manual instead of automatic. This results in the fact that no backup is runnig any more. Therefore I am now only using the synchronizing feature of Acronis True Image 2015. My backups ar now running under an other program, not Acronis.
I am really astonished that Acronis apparently does not take knowledge of this really annoying problem. Several Support contacts were never answered.
I am now really disapponted.

I have also had this problem since initially installing and using Acronis 2014. Good to know what it is now, but I am also shocked that the problem has not been addressed by Acronis. This is so serious that it will cost the loss of a lot of customers. I hope someone is listening to this forum who actually has the ability to schedule the fix. This is no way to run a software business.

Ha, can't believe this has been an issue for so long!

I started a thread over in AB 11.5 forum ( https://forum.acronis.com/forum/86844 ) with a similar issue that was preventing the pc from going to sleep with the scheduler running in the background. I'm going to try GrumpyGramps solution by turning my NAS on 24/7 and seeing what that will do for it - at least then AB 11.5 will be able to "see" the folders if it wants to. Although the NAS comes on automatically for scheduled backups.

Just to save others the problem turning on the NAS to run 24/7 overnight did not solve the issue.

I'm experimenting with powercfg commands now and specifically the /requestsoverride handle. I'll be sure to report back if it works.

http://en.wikipedia.org/wiki/Powercfg

Anyone see a downside of doing this?

I have NOW fixed the problem !
By doing this:
""Window Key + R.
write: msconfig (Enter)
In System Configuration: Under Startup (on top)
Remove selections of all Acronis.
Restart PC. ""

THEN Use EaseUS to do backup:-) That solves the problem and is FREE, with limitations. But OK for me....
Good bye Acronis!

I am using Acronis 2013 with the latest version on April 02, 2015, with Windows 7 Ultimate, 32 bit. I have the same issue as John Ruzicka's post on 2011-06-25. Acronis will not turn the machine off after backup with validation. My solution was to turn off the Acronis computer shutdown feature and to use Windows scheduler to automatically turn off the computer a reasonable amount of time (4 hours after Acronis start of backup for my situation). The Acronis 2013 Computer Shutdown feature does not work.

Thank you for this batch file! i have been struggling with this "operations in progress" forever no shutdown problem for many weeks. Today I came in after a Tuesday auto update and found my machine stuck there. I tested this fix and now I want to throw a party to celebrate. Thanks!

M. Rhodes

Thanks for this thread. I was beginning to think that somehow Microsoft was installing windows 10 without permission. Updates were due to be installed and the disk light was flashing every couple of seconds.

Anyway, for me this problem was caused by the remote computer losing the network information and thinking that its network was public. Sharing was off and the device share with the remote computer (where the backup resides) was lost.

Fix: Power off button held until power off; reboot (both local and remote computer); verify network connection availability.
Just restart the local computer normally.

Here we are a few years later, same problem with Windows 7.  Dell Premium Gold tech sent me the whole - KillAcronis.bat work around.  I haven't tried it yet but had the Operations in progress problem happening for the last 16 hours! (Had an early meeting and didn't return until after lunch ) Not the first time,either...been happening at least several times a Month with Acronis 2014, but I thought it was caused by running McAfee Quick Scan before shut down.  Too much work; have plenty of tother things to do !