Error opening configuration file

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 14
Commenti: 16

TI runs fine for a while, then I get

Error while opening configuration file
Error occured while creating the file

then :

The specified file does not exist

I cancel the job which requires killing all Acronis Tasks with Task manager, deleting the job and recreating it. The new job runs for a few days or weeks and then recurs. This is incredibly annoying because it happens to several of my customers requiring me driving out to their site to clean up this mess.

Is there any fix that will keep this from happening?

There used to be a log for each job I could view for each backup job but I can't find a way to see it from the 2015 user interface. Am I missing something?

Thanks for any assistance with this error.

Task execution failed email.

1    Information    12/1/2015 1:00:45 PM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

2    Information    12/1/2015 1:00:45 PM    Operation DaleSurfaceProImage started by schedule.

3    Information    12/1/2015 1:00:45 PM    Operation description: Stage Description.

4        12/1/2015 1:00:45 PM    AcronisLRPCConnect::BEGIN id=4,036

5        12/1/2015 1:00:45 PM    AcronisLRPCConnect::BEGIN id=12,040

6        12/1/2015 1:00:45 PM    Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...

7        12/1/2015 1:00:45 PM    Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0

8        12/1/2015 1:00:45 PM    Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0

9        12/1/2015 1:00:45 PM    Refreshing Drivers...

10        12/1/2015 1:00:45 PM    Enter to process disks in Mbr Driver (id = 9)

11        12/1/2015 1:00:45 PM    Exit from process disks in Mbr Driver (id = 9)

12        12/1/2015 1:00:45 PM    Enter to process disks in Gpt Driver (id = 10)

13        12/1/2015 1:00:45 PM    Try to load Alternate Header from 1000215215

14        12/1/2015 1:00:45 PM    Gpt Disk 35475A7F-7E91-4E17-AF8C-6383D365B0F8 LBA=1000215215 ALBA=1

15        12/1/2015 1:00:45 PM    try to loading Header from 1

16        12/1/2015 1:00:45 PM    Gpt Disk 35475A7F-7E91-4E17-AF8C-6383D365B0F8 LBA=1 ALBA=1000215215

17        12/1/2015 1:00:45 PM    Exit from process disks in Gpt Driver (id = 10)

18        12/1/2015 1:00:45 PM    LDM: New ProcessDisks(rawLayer, headLayer)

19        12/1/2015 1:00:45 PM    ProcessDisks: One more disk to check

20        12/1/2015 1:00:45 PM    ProcessDisks: One more disk to check

21        12/1/2015 1:00:45 PM    Mark All groups as Root Like Dgs

22        12/1/2015 1:00:45 PM    ------ Volumes Objects ------

23        12/1/2015 1:00:45 PM    LDM initialization complete

24        12/1/2015 1:00:45 PM    AcronisLRPCConnect::BEGIN id=10,716

25        12/1/2015 1:00:49 PM    Analyzing partition '0-0'...

26        12/1/2015 1:00:49 PM    Analyzing partition '1-1'...

27        12/1/2015 1:00:49 PM    Analyzing partition '1-2'...

28        12/1/2015 1:00:49 PM    Analyzing partition 'C:'...

29        12/1/2015 1:00:49 PM    Analyzing partition '1-5'...

30        12/1/2015 1:00:49 PM    Analyzing partition '0-0'...

31        12/1/2015 1:00:50 PM    Analyzing partition 'E:'...

32    Information    12/1/2015 1:00:50 PM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

33        12/1/2015 1:00:50 PM    Error while opening configuration file .

34        12/1/2015 1:00:50 PM    Error occurred while creating the file.

35    Information    12/1/2015 1:00:50 PM    Operation: backup

36    Information    12/1/2015 1:00:50 PM    Priority changed to Low.

37    True Image    12/1/2015 1:00:50 PM    The specified file does not exist.

38    True Image    12/1/2015 4:24:07 PM    The specified file does not exist: .

39    True Image    12/1/2015 4:24:07 PM    Check whether the source and destination partitions exist.

40    True Image    12/1/2015 4:24:07 PM    Canceled.

41    True Image    12/1/2015 4:24:07 PM    The specified file does not exist.

42        12/1/2015 4:24:07 PM    ServerLRPC::_CloseConnection id=10,716

43        12/1/2015 4:24:07 PM    ServerLRPC::_CloseConnection id=10,716

44        12/1/2015 4:24:07 PM    ServerLRPC::_CloseConnection id=4,036

45        12/1/2015 4:24:07 PM    ServerLRPC::_CloseConnection id=4,036

46        12/1/2015 4:24:07 PM    ServerLRPC::_CloseConnection id=12,040

47        12/1/2015 4:24:07 PM    ServerLRPC::_CloseConnection id=12,040

48    True Image    12/1/2015 4:24:07 PM    Operation has completed with errors.

Mar, 12/01/2015 - 21:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Messaggi: 172
Commenti: 11125

The missing file sound like it could be a connection or sleep issue with the target.

Should you have any issues when accesing NAS by the name, do the following:

specify your NAS using UNC-path: \\NASname\ShareName
specify it by the IP address, e.g. \\IPofNAS\ShareName

The cause could be an issue with the usb3 connection, which may be dropping out or at sleep. I would investiage the usb3 disk to to make sure that is not happening. Disable the sleep option on the USB3 disk. I have attached several links as examples. Another place to look is the Start progams/Western Digital menus. Often times there is listed a utility which is used in changing the sleep times on Western Digital external disks.

Other usb stop sleep links:

/system/files/users/285/usb-prevent-sleep.png

/system/files/users/285/usb-quick-removal-1.png

/system/files/users/285/usb-quick-removal-2.png

/system/files/users/285/usb-quick-removal-3.png

The easiest viewing of log file is to get the backup results mailed via email. This can be done by enabling notificsation with the backup task.
Or, when viewing the log file via Notepad, the log file named "service plus backup date" has the most information.
The log files are found in C:\ProgramData\Acronis\TrueImageHome]logs

Gio, 12/03/2015 - 23:32
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