Incremental backup failed - 'the device is not ready'
I have a client with Acronis PC backup installed on a Windows 10 computer. It's only a recent purchase and they let the trial expire. Together we purchased the product and reinstalled because they were experiencing errors (possibly due to expired trial). After reinstallation, I successfully ran a full backup. The schedule has a number of incremental backups with a full backup once per week. After running the successful full backup, the three subsequent incremental backups have all failed with the follwing:
1 Information 22/12/2015 5:00:01 PM Task 'Incremental backup' was started.
2 Information 22/12/2015 5:00:01 PM Task 'Incremental backup' was started.
3 Information 22/12/2015 5:00:01 PM Command 'Running backup plan 'Backup 17/11/2015 1:33:13 PM'' is running.
4 Information 22/12/2015 5:00:05 PM Command 'Backing up' is running.
5 Error 22/12/2015 5:00:07 PM Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_vs_43994
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_43994
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_43994
Message: Failed to get archive URIs from location 'arl:/5B8968AF-CF44-4BE8-955A-73C3DFD6C752/7FACF8CB-B60E-451E-A2A7-34D9FE8BEC64'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc72
Fields: IsReturnCode : 1, $module : disk_bundle_vs_43994
Message: Failed to get archive URIs from location 'arl:/5B8968AF-CF44-4BE8-955A-73C3DFD6C752/7FACF8CB-B60E-451E-A2A7-34D9FE8BEC64'.
--------------------
Error code: 11
Module: 4
LineInfo: f35f747b3b21fc2a
Fields: function : NtOpenFile, filename : , $module : disk_bundle_vs_43994
Message: The drive is not ready.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147942421, $module : disk_bundle_vs_43994
Message: The device is not ready
--------------------
Task 'Incremental backup' has failed on machine 'User-PC'.
Any ideas on what might be causing this error?
