Salta al contenuto principale

Installation build 43800 hangs at "preparing wizard".

Thread needs solution

Trying to install using the lastest build 43800 on Windows 10 under admin and the installation never starts - the wizard window says "preparing wizard".  

I've let it sit for more than 30 mintues with no change.  Tried 3 times after force quiting the process.  

Is it a bad installer? 

This is on a brand new Windows 10 machine that has virtually no other software installed.

 

 

 

0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Messaggi: 250
Commenti: 7092

Hello Alan,

Thank you for your posting! Yes, you are right, the issue could be related to the broken installation file. I would recommend to download the latest available build version under your account and check the MD5 sum as per kb https://kb.acronis.com/content/1855.

MD5 for build 43800: 1270b93330a9cf4ecd2967f709b6380a

Before the new installation please clear the Temp folder, which is normally located in C:\Users\<username>\AppData\Local\Temp and reboot your PC.

If the issue persists, please contact our support team for deeper investigation.

Thank you,