Latest Build ends with errors
I installed the latest build, create a scheduld backuptask (should start every day at 9:00 pm and with validation.
Backup works, but then i got errors, validation did not work. What´s wrong. ?
Hello Ernst,
Let me assist you.
I may suggest you to validate your backups using a separate task. If the validation still fails, please let me know the following information:
- Have you backed up disks/partitions or files folders?
- Where did you save your backup: external or internal drive, some network device, etc.?
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Hello,
1.) the build is 7046
2.) Backup on an external Harddrive via esata-port
3.) I backup the whole disk (2 partitions and MBR) aktually used 80 GB and the external drive has 420GB
3.) Validation is not a separate task, i have marked the option in the backuptask
4.) If i start th task manually, i got not errors.
I have had the same thing happening with previous versions where a validation fails as part of the backup task but works as a seperate one, but not with 2010. Hopefully Acronis can help further as to why this happens.
The error looks like the attached jpg-file.
Maybe someone can help me.
Regards
Hello Ernst!
Thank you for the screenshot provided, it helped a lot.
Looks like you are either trying to run the scheduled task under a user account different from the one the task was created, or the task script is missing. But we have a fix for that. Please kindly follow the steps mentioned in this KB article and see whether it resolves the issue.
I would appreciate if you could kindly keep us posted regarding this issue, so that we could provide you with further assistance if requred.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Hello Ernst,
Thank you for the screenshot, now the reason of the issue is clear.
It is related to some issues with Acronis Scheduler module which is responsible for all tasks in Acronis True Image.
We've created an article in our Knowledge Base with the detailed guide on how to fix the issue.
Please follow the instructions from the article and reply to this thread if you need any further help.
bin, thank you for your assistance.
Hello Yana,
thanks a lot. I think it is the 2nd version because on this machine there is only 1 user.
I´ll try the methode mentioned in th KB.
Regards.
Dear Ernst,
I'm sure it is the 2nd version, just decided to mention anyway - maybe this information will be useful for other members of community...
Thank you for keeping us posted! We will be waiting for news from you.
Let us know in case you have questions or need guidance - we will definitely help you!
Thank you.
Dear Yana,
i did as described in the mentioned KB (scrip_fix and schedmgr). schedmgr get list did not show any tasks. i created a new scheduled task and saw an old unscheduled task (may be that this was the reason ?) I deleted this unscheduled task.
Question: Had i to a reboot after this action ?
Regards
UPDATE !
After doing the actions described in the mentioned KB it works propperly fine.
Thanks a lot to Yana and Ilya and all the other posters.
Regards and a nice weekend
Ernst
Hello Ernst,
Thank you for reporting about the results.
We're really glad that you have managed to fix the issue.
Please feel free to contact us again if you have any other questions concerning our products.
We are always at your service.
Thank you.
Hello Ilya,
i think i was a little too happy. After doing all the actions from the above mentioned KB the task from 20th of May works well, but the task at 21th of may ..... see attatched jpg.
I don´t know, what i should do ?
Regards
Hello Ernst,
Let me assist you further.
Please try the following workaround:
- Download the http://www.acronis.com/files/support/schedmgr.exe file ;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:
schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start
This should delete all Acronis scheduled tasks on the PC.
You should manage your scheduled tasks from the scratch.
If the issue still persists, please collect AcronisInfo and submit a support request with the issue.
Please let me know if you have any additional questions.
Thank you.
Hello Ilya,
thanks for your answer. I think that schedmgr is a commandline based programm right ?
Can i start it, where ever i had downloaded this programm ?
Because i have a german version of XP prof. i think, i try ->start ->run ->cmd than cd in that diretory, where the Programm ist located right ?
Hello Ernst!
Thank you for sharing your concern with us.
You are absolutely right. In order to start the schedmgr you need to try ->start ->run ->cmd than cd in that diretory where the application is saved.
After that all commands should be available for execution through the command line.
I'm very sorry for we didn't mention how to run the Scheduler Manager and caused this inconvenience. Be sure I will send a request to improve the situation.
Should you have any additional questions - let us know, we will be glad to help!
Thank you.
Hello Yana,
because today in Germany is a holliday (Pfingstmontag) i can try the schedmgr tomorrow. I´ll inform you what happens. I think, there are 2 older Tasks but i did not found these tasks. schedmgr as described in the KB with the parameter "get list" shows last week after scipt_fix no task. Schould i run these tool again or only schedmgr as decribed in #14 ?
Regards Ernst
Hello Ilya,
i did so as in #14, but by "schedmgr service start" i got the message Can´t find the desireed path /programm and i got the error-message 03.
So i did a repairinstallation of ATIH created a new scheduled Task and tomorrow i see what happens
Regards
It is running without errors. Let me see, if it stay stable.
Regards
hope it does Ernst
@bin,
i hop too but i would know why "schedmgr service start" ends with error 03