Salta al contenuto principale

Monitor.log file filled with "Sync Agent service error" messages

Thread needs solution

The monitor.log file produced by Acronis TI 2016 is filled with these sorts of entries:

<event id="8" level="4" module="402" code="35" time="1462372073" message="Sync Agent service error. Try to restart your computer." line_tag="0xCAF802B9A1D59CC3" hide="1" />
            <event id="9" level="4" module="0" code="65520" time="1462372073" message="The RPC server is unavailable" line_tag="0xBD28FDBD64EDB8F1" hide="1" />
  

Since I can't interpret the "time" data in the log, I can't really tell when this is happening, and I can't tell if these are old or new log entries.  I've checked the status of tthe RPC server service and that service and any related services are started.  This doesn't seem to affect the functionality of TI 2016 since my backups are running OK.  

Is there a way to tell if these are old or new messages?  Any ideas why I might be getting these entries in the monitor.log file?

 

0 Users found this helpful

Scott,

Download the log viewer app...time is displayed in local time using the app.

https://forum.acronis.com/forum/115626

FtrPilot

FYI,  the time format contained in the logs is the number of seconds since 12 AM (GMT), 1 Jan 1970.

Ah.  I gave a half-hearted stab at what that number might represent but I came up with nothing.  

Your utility will be useful for determining when the errors are occurring, which may help me pin down the cause.

 

So I can see now that the log messages are happening whenever the scheduled backup starts.  Anyone know why I'm getting these error messgaes in the log?  I've attached a copy of the log file to this post.

 

 

Allegato Dimensione
355104-128683.log 111.8 KB

It looks like your RPC windows service may not be running.  Can you check it in control panel >>> administrative tools >> > services (right click services and run as administrator).

Is RPC running?  Is it set to automatic?  Does it show the logon as "network service".  If not, does it let you start the service?  If you can, then try running a backup.  

Bobbo_3C0X1 wrote:

It looks like your RPC windows service may not be running.  Can you check it in control panel >>> administrative tools >> > services (right click services and run as administrator).

Is RPC running?  Is it set to automatic?  Does it show the logon as "network service".  If not, does it let you start the service?  If you can, then try running a backup.  

As I mentioned in the original post, RPC service is running.  It's set to automatic, logon is "network service" and the two services that RPC depends on are also started and set to automatic.

 

All I can find in the KB articles is for older versions, but seems to be related...

https://kb.acronis.com/content/1521

It basically points to the AcronisScheduler service and checking that it is automatic, running with the service account, etc. as well.  I don't think the additional download would still apply in 2016.  If the suggestions in it don't resolve the issue, you may want to try downloading the v6569 installer from your online acccount, right clicking and "run as administrator" and see if it will allow to "repair" the install or install over the top again.  

 

Hello Scott, just to note that I too am seeing these same messages on my system, including the RPC service message along with the Sync Agent messages.  It doesn't seem to have any effect on ATIH 2016 or on the system other than making my Monitor.log file be larger than 53MB in size!  I have just deleted the log to see when it gets recreated and what gets put in the new version and when that starts to happen?  This is on my Windows 10 laptop with no scheduled tasks and currently no monitor.log.

 

I currently have the sync agent service turned off and I am not getting error messages in the monitor.log.

For Scott & Steve,

Are there corresponding error messages in the SyncAgent logs?  Seems strange to me that these error messages are in the monitor log.

FtrPilot

FtrPilot, the only message I see in the SyncAgent log is "Blocking operation was cancelled".  This message seems to occur four or five times during each scheduled backup, plus I see it at other times... possibly when I load the application GUI itself but not sure on that.

Bobbo, I saw that article and tried the download but like you I doubt it helped with the 2016 version since I'm assuming it already has the latest scheduler module.

Like Steve, this doesn't seem to be negatively affecting the operation of the Acronis software here... I just don't like to see the error messages.  Probably somethng benign.  :)

 

 

 

Randy (FtrPilot), I have this on 2 of my Windows 10 systems with 6569 installed, copy of the monitor log attached. Interestingly, there are no new entries in the Sync Agent log since 30th April, but then same as Scott for Blocking messages etc.

On an aside, the Log File Viewer isn't finding the Monitor logs in the default folder on either of these systems using the latest version, but does find it if I move it to another folder??

Allegato Dimensione
355528-128722.log 57.76 KB

Steve,

Your occurrance of not finding the monitor logs in the default folder is strange... I will change the search criteria (slightly) in the next version, which I plan to release next week.  The app finds the monitor.log in my default folder.

Personal opinion...the error messages going into the monitor.log should be going into a syncagent.log.

Are you using syncagent?

I have the same issue as Steve, but forgot to mention it.  I can't use your utility to read the monitor.log file from it's home directory.  I had to move it to the desktop and open it manually.

 

I am not using Sync but do have the Sync Agent service active. I haven't created any syncs either.

Log Viewer simply says that no logs found for the Monitor logs in the default folder even though one is present.

I am wondering if the messages are simply debug records that have been left enabled but are not intended for the general public to take notice of, as Slava commented in another recent post about log files?

Hello All,

Indeed, logs of Acronis True Image 2016 that you see in different text files are not intended to be used as indicator whether the program is working fine or not. There are lots of debug-level messages that should be read and interpreted only when troubleshooting issues like backup failures etc.

"Errors" in logs often indicate that the program has made some internal pre-check during sync or backup, got a negative result, and continued working normally. For example, if you observe the beginning of a successful backup or synchronization with Microsoft`s "Process Monitor" monitoring tool, you would also see lots of "path not found" errors and even "access denied" messages. Such errors do not represent any problem for the end-user.

Regards,

Slava

Slava,

Thank you for your comments concerning internal error messages.  I will add a link to your comments in the Log Viewer Download sticky, so that all users will note that these internal errors are not a problem for the end user.

Regards,

FtrPilot