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recovery of a file not possible after full backup.

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After I had always problems with the version 2015 I read that the version does not work very well with Windows 10 and that it is recommended to buy the new version 2016. I bought it but still have similar problems. I prefer to make full backups in defined time steps on a separate device and to disconnect the device from the PC.

Waht are the problems?

1. First of all it would be helpful to see all backups which I made during the past in a list on the application screen of Acronis. You can only see the last versin.

2. Although i made a full backup which was validated I'm not able to recover a certain file. The software says that it cannot find the version xx. The version is defintively on the external hard disk. So I'm really unsecure if my backup is succesful.

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Hello, welcome to this user forum.

If you are using the same backup task to create all of your full backups, then you will only see that one backup task listed in the ATIH GUI screen.

To see any previous backup versions for your backup task, you would have to take one of the recovery options for your backup task, which will then offer a choice of Backup versions to select from, see attached screen shot.

For the second issue - not able to recover a certain file. Please download a copy of the Log File Viewer app to look at any error messages that may be shown in the log files that might expand on what problem is being encountered here.

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