TI 2010 backup fails to external USB DVD+/-R

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Yet another SERIOUS bug with the latest release of TI 2010. When attempting to backup a Windows XP SP3 computer, with a fresh, TESTED installation of XP, TI creates a first "coaster" DVD after approximately 40 minutes of simulated writing (the resulting DVD is fully written, but shows up blank in Windows XP explorer).  TI 2010 then requests you insert another blank DVD so it can create another coaster... however, TI 2010 goes into an infinite loop, not recognizing the new blank media, and if you attempt to Browse for the next media, you get a completely blank dialog box!  Oops!

I have recreated this problem on three PCs, with the same results.  At this point I am considering sending Acronis a bill for both my time and the 7 useless DVDs ruined by TI 2010.  It is clearly unbelievable that Acronis would release backup software that fails of its essential purpose, creating backups.  Such conduct by a company gives rise to legal liability on a state and national level in the USA for breach of the minimal warranty of function associated with products, and is enforcable against Acronis with remedies of a full refund, and possible damages based on the time spent and media destroyed.

Guys, you really need to stop the annual revenue cycle for releases and get your act together to release a fully tested functional product.  TI 2010 is a complete disappointment!

I am placing a call to your US operations center today to voice my disgust with your current offering, and what seems to be a complete lack of quality control. 

Gio, 10/15/2009 - 13:59
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True Image is very very picky when it comes to hardware ... it could be something in your dvd burner, it could be something with the media, although on three PCs one would think that at least one of them would work with True Image.

Then there is the consideration of the usefulness of burning direct to optical media - good way to lose your hair. LOL. Most of the regulars here would recommend burning first to another hard drive but specify a split size that would fit on a dvd. Then burn those splits to the dvd discs.

The real downside to burning directly to optical discs, though, is when you come to restore from them. The restore process calls for the same disc several times - for some reason the files are not restored in the order they were burned. If your backup takes no more than 3 dvds, the swapping of discs in and out of the drive is not too bad but 4 or more discs and you're in for a "wild ride".

Gio, 10/15/2009 - 18:16
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In a similiar post the no more than three DVD's was suggested but I have not had that experence. It does worry me that TI is becoming more sensitive about the hardware one uses. This likens me back to Ghost that published a list of tested hardware.---- Do we need to start see that ---- I hope not.

About writing to a hard drive first it seems there are a few gotcha---
a) hard drive will fail and do quite regularly
b) moving your portable hard drive to a safety deposit box --- where you should store at least one of your backups means that your portable hard drive is out of use, or is that when you use step two of writing to the DVD's but how do you validate an archive written by a secondary program to DVD's ---- are you saying the original validation is all that is necessary?
c) maybe you are assuming that the Hard drive should be formated as an NTFS drive but it wasn't started and elsewhere it has been suggested that ONLY an NTFS drive be used.

Ven, 07/09/2010 - 02:46