Access Denied when upgrading to Build 6569
Wether I'm trying to upgrade using the built-in upgrade mechnism or downloading and installing the complete installation package, the upgrade keep failing in Windows 10 with the following error message, which basically translates to "Access Denied". Unfortunately it has no info regarding what access is denied. I am running this as admin.
Produkt: Acronis True Image 2016 Build: 6569 Datum: 03.05.2016 Zeit: 09:41:12 Weitere Informationen: Acronis Knowledge Base Fehlerdetails: Zugriff verweigert Falls Sie weiterhin Unterstützung benötigen, kontaktieren Sie unseren Support.
Any ideas? Thanks
Not sure if this helps anyone but a simple cold reboot fixed my "Access is Denied" issue when updating to build 6569.
I assume something is opened/locked which gets freed up by rebooting (the Acronis scheduler perhaps ?).
Merci pour votre réponse.
Je viens de faire un reboot du PC et maintenant la mise à jour s'est effectuée correctement. Pourtant, ce matin j'avais arrété le PC puis redémarré et le problème persistait ....!!!! Bizarre !
Maintenant le problème est résolu avec le reboot .
Merci
Not sure if this helps anyone but a simple cold reboot fixed my "Access is Denied" issue when updating to build 6569.
I assume something is opened/locked which gets freed up by rebooting (the Acronis scheduler perhaps ?).
Is there anything special about a "cold boot"? I tried rebooting but that didn't fix it for me.
Not really. A cold boot could just be freeing up a service or locked file, but then again, may not. Keep in mind that when you "shutdown" in Windows 10, it's not really shutting down either - just hibernation (fast boot). A restart, is essentially a cold boot in Windows 10 compared to what we're used to with "shutdown" in previous versions.
You could try stopping the 4 Acronis services in control panel >>> administrative tools >>> Services (right click and run as administrator). Then check task manager and stop anything that may still be running with the name "true image" or "Acronis" in it. I would then download the manual installer of v6559 from your online account and once downloaded, right click and "run as administrator" on the executable too. Hopefully that does the trick. If not, and something is still locked, it is locked on the Windows side and you might have luck trying the manual installer in the same way, but via "safe mode".
Suggestions above including complete power down/power up and stopping all Acronis services, along with running update as Admin did not work for me, still get Access Denied error on one of 3 computers I'm licensed for.
Anyone have any other ideas please?
Imperial Zeppelin, have you performed a clean install of ATIH 2016 build 6569, plus ensured that you do so offline with your security program(s) stopped and running as Administrator?
By security program(s) - this can mean not only antivirus, firewall but also additional security tools for antimalware, antiexploit, anti-ransomware etc, anything that might intercept the installation process and deny access to system resources.
Note: I have had no issues with installing either the 6559 and 6569 upgrades with my Comodo Internet Security, or Microsoft Windows Defender (used to be Security Essentials), Malwarebytes Anti-Exploit & CryptoPrevent all still active, but others have reported issues when Bitdefender security programs are active, i.e. Bitdefender Anti-Ransomware.
Yes in frustration I reluctantly went and did the unistall/install route. On two other computers with all the same software and security programs active, the update worked fine, but these computers had no problems loding 2016 to begin with. After I posted I remembered that to get 2016 to initially load I had to uninstall 2015 so I guess with that computer I'm sentenced to uninstall/install for all updates.
Acronis NEEDS to fix this issue !!!! Having to uninstall and reinstall the software is NOT an acceptable solution. All updates prior to this installed without any issues.
Robert, I think we are all agreed that this issue needs to be fixed but given the variety of different computer systems and security software packages available, the developers will need help to identify causes of the problem.
Please submit Feedback directly to Acronis using the GUI tool in Help and if you are having the same issue, please submit a System Report to assist in diagnosing the problem.
Ditto to Steve's notes.
Computers are like snow flakes - no two are exactly the same, no matter how similar they may appear based upon the hardware and software originally installed.
I have upgraded at least 6 different systems from 6027 to 6559 and now to 6569 and have not had any upgrade issues. I did, however, do all of them as mnual upgrades using the downloaded installer from my account and not from within Acronis.
The particular upgrade issues may be system specific or setting specific or due to other underling issues within the OS. Even if I take 3 physically similar systems and deploy the same image to all of them, I can almost guarnatee that they will all have different behavior and performance somewhere down the road - usually dependent upon how they have been used, by whom, and what differences have occured over time. Even something as simple as hard powering or power failures at the wrong time (pending patches, etc) can cause corruption to the OS, applications or files that may not be present on the other similar systems. Different software applications, installs, failing hardware, dirty disks, etc can be another difference.
Sorry you're having such trouble on one of yours. Have you looked at your windows system and applications logs for errors/warnings that may show some other underlying issues? If you run an admin command prompt and run "sfc /scannow" does it show any OS corruption and if so, is it successful in fixing it or say that it could not resolve all of the issues?
Hello all,
If you are experiencing issue with the update to the latest build (Update installation fails with the message "Access denied"), could you please check that
- anti-virus software is temporary disabled during installation procedure
and send us Acronis System Report as a feedback prior any troubleshooting steps, so that we can find out the root cause of this issue. If you still have logs of failed installation attempts, you can help us in investigation of why in-product update failed in the first place. For that, please submit installation logs through "Send Feedback" feature under Help tab in Acronis True Image 2016. Click "Attach files" there to attach the logs.
Thank you in advance!
Having the same problem. Access denied error during the update installation for build 6569.
Performed a cold boot and deactivated avast anti-virus to no avail.
Computer is is logged in with full administrative rights.
Please see the attached log files.
<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="" product="True Image" version="19.0" build="6569" task_name="Acronis Installer" >
<event id="1" level="2" module="100" code="0" time="1464112201" message="Acronis Installer started" />
<event id="2" level="2" module="100" code="0" time="1464112203" message="Checking for updates" />
<event id="3" level="2" module="100" code="0" time="1464112215" message="Starting update operation" />
<event id="4" level="2" module="100" code="0" time="1464112256" message="Stopping the backup" />
<event id="5" level="2" module="100" code="0" time="1464112436" message="Stopping the backup timeout expired" />
<event id="6" level="4" module="0" code="65520" time="1464112527" message="Access is denied" line_tag="0xC1180C75BEFCEE42" >
<error>
Gayl, as this thread indicates, this is a known problem and can be caused by any security program that might block Acronis programs, especially as these need to operate at a very low level in the OS in order to do the backup of critical system data.
Please follow the steps below to perform a clean install of ATIH 2016
Perform a clean install of ATIH 2016
First uninstall the program via the Control Panel (or use an uninstaller such as Revo).
Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I strongly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.
Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer). Run the install as an Administrator (right-click on the installer to take this option).
Note 1: The cleanup tool will remove all your backup tasks and task history. If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).
Save a copy of the Database and Scripts folders to another location to restore back later.
Note 2: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.
Greetings Mr. Smith,
This is David, Gayl's husband.
Thank you so much for your help in providing us with the detailed instructions for updating Aconis to the new build. Everything worked as planned including the retention of my two backup schedules.
I hope that others with the same problem in updating Acronis will find your post - your instructions are a for sure fix!
Again, thank you for your help - it is much appreciated.
Best regards,
David R.