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Sync Feature

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I was delighted when I found the Sync feature in Acronis. What a great facility! It worked wonderfully for 2 weeks, then there were server issues at Acronis, and it has not worked since. I have sent tons of emails to Acronis, and received hardly any replies. They have offered to call me, but never have. They have suggested a solution that did not work.

I can honestly say that in 30 years in IT, I have never encountered such bad technical support.

Here's the problem. The metadata on my SYNC (default) is saying it is corrupt. I deleted the Sync online, restarted it - no good. I tried to delete the Sync in the Acronis UI, but it won't let me delete the default Sync. I tried to include "Documents" in another sync, but it won't allow that since it is already in the default Sync.

I have spent literally WEEKS asking for a solution, but none has been provided.

Can anyone help?

Kind Regards,

Greg

0 Users found this helpful

Greg,

Unfortunately, we don't have any inside track on the cloud services in the user forum.  I don't know why techncial support is taking so long to get back to you either, but that should not be how techncial support should be functioning.  I've suggested others contact General Manager Gaidar via PM and reference their threads and case #'s so he can look into and get some backend traction going shortly after.  This should not be the normal process to get support, but if you're not getting support through the normal means, this is something I encourage you to do as well.  Gaidar is very helpful and working to make Acronis support more effective.  By having him get involved, hopefully, he can help identify why support is not working correctly (or responsivily) so that it can be remediated... not just for your specific case, but for technical support in general. 

Cheers!  Please let us know how it goes too.

After many tries, the tech team did fix the issue by deleting the default sync. The syn has been reset up and has worked well for four days. However, it has now gone wrong again. The message is "Sync failed". I suspect that the server is not available again? I am losing faith in the product - FAST!

So I deleted the sync and started again with a new one. Two days later that is no longer working. I get the message "Sync has failed". Wow - that tells me everything!

As usual, emails to support go unanswered again and again and again

Really folks - is this the best Acronis can do? Words fail me.

Greg, have you tried opening a chat support so that you can chat with a representative on the spot?  

18623: How to get Technical Support: Tips, Tricks and Useful Information

Notes and tips:

•    Forum is not a primary support channel
It’s designed mainly for sharing experience, collecting feedback and joint Community efforts for addressing technical issues

3.    Standard support
- Related to the issues with the full product version
- Free of charge
- Valid for 30 days after purchase
- 24x7
- provided via e-mail and chat
Response time: 
-  3 business days via e-mail
 - immediate via chat