Unable to install True Image 2015 on Windows 10 RTM

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Hi all,

I have recently installed Windows 10 but True Image (6613) won't install. I keep getting the following error message:

An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"'. Please refer to Help and Support for more information.

I have tried the following:
1. Re-download the installer
2. Download the trial installer
3. Reboot
4. Windows updates
5. Install VC++ 8.0 (x86 & x64)
6. Install VC++ 12.0 (x86 & x64)
7. Disable Windows Defender

I am currently building another PC anyway so I'll try installing it on that too but in the meantime does anyone have any ideas?

Mer, 07/29/2015 - 16:18
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Mer, 07/29/2015 - 16:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Nick Mathews wrote:
Hi all,

I have recently installed Windows 10 but True Image (6613) won't install. I keep getting the following error message:

An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"'. Please refer to Help and Support for more information.

I have tried the following:
1. Re-download the installer
2. Download the trial installer
3. Reboot
4. Windows updates
5. Install VC++ 8.0 (x86 & x64)
6. Install VC++ 12.0 (x86 & x64)
7. Disable Windows Defender

I am currently building another PC anyway so I'll try installing it on that too but in the meantime does anyone have any ideas?

I'm having the exact same problem on windows 10 fresh install, any way to fix it or do we have to wait for an updated version of ATI 2015 installer?

Gio, 07/30/2015 - 22:41
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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When the other PC was finished I successfully installed ATI2015 so it was down to my install.

I just formatted and installed a fresh copy of Windows 10 (removed my overclock first, just in case) and I was able to install it.

Sorry I only have the workaround, not the solution!

Gio, 07/30/2015 - 22:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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pretty sure it can be fixed in a new installer, i was having exact same error with latest itunes install and i managed to find an older installer that installed just fine.

Gio, 07/30/2015 - 22:53
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It has something to do with VC++ not being able to properly install. It's a Windows issue. If I were you I'd reinstall Windows while it's still fresh. Something messed up while installing Windows.

People have had the exact same issue with iTunes like you said and the cause is something to do with VC++ not being able to install properly.

Gio, 07/30/2015 - 22:53
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Nick Mathews wrote:

It has something to do with VC++ not being able to properly install. It's a Windows issue. If I were you I'd reinstall Windows while it's still fresh. Something messed up while installing Windows.

People have had the exact same issue with iTunes like you said and the cause is something to do with VC++ not being able to install properly.

if i get time at weekend i might try reinstall then

Gio, 07/30/2015 - 22:58
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Mine was too. When I reinstalled it no longer had that issue so it looks like yours has the same issue that I had.

I created a bootable USB stick using the Windows 10 media creation tool and deleted all of the partitions on my SSD before the install, then installed Windows fresh and once it was all done I installed ATI 2015.

Gio, 07/30/2015 - 22:59
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I decided to do a reinstall tonight as i wanted it sorted, and can confirm a complete reinstall from iso file has resolved my issue in ATI 2015 and itunes.

Ven, 07/31/2015 - 00:20
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It appears that any prior version of Acronis True Image which ran OK under Windows 7, will most likely continue to run OK under Windows 10.  This assumes that your prior version of Acronis was installed and working under W7 and you followed one of the various W10 upgrade paths.  Your prior (working) version of Acronis should migrate over without a problem.

Where users may run into trouble with W10 and older Acronis versions is if you want to try a newer version of Acronis and the new installer forces you to uninstall your previous version (Arggggh!).  At that point you should be OK to install the new version, say for example Acronis 2016.  The problem comes if you decide you don't like the new version (as I didn't) and want to go back.  You can't!  (Of course you could restore from a previous backup).  My concern was, "if it ran OK before it should run OK now"   You try to reinstall your prior version, but it won't reinstall.  Windows 10 will display the error message "This App Can't Run On This PC" and you get that sick feeling in your stomach.

The question you may be asking is how can that be?  My old Acronis ran fine on W10 before I upgraded Acronis, so why can't I go back?

Actually you CAN go back.  Fortunately Microsoft has a fix for this and best of all, it's free.  Open your favorite search engine and search for the Windows 10 Application Development Kit. 

FAIR WARNING: This is a dangerous utility in the wrong hands, tantamount to noodling around in the Registry..  You have been warned.

This "kit" is a veritible Swiss Army Knife of advanced Windows 10 tools, but you only need the Compatibility Administration tool.  Download the Application Development Toolkit and run the installer (ADKSETUP.EXE).  Once the installer loads, select only the Compatibility Administrator tool (unselect all the others) then proceed with installation. Next, in your start menu (All Programs) find "Windows Kits" and left-click to expand it, then left click on Application Compatibility Toolkit, then Developer and Tester Tools, then launch the Compatibility Administrator 32-bit.  Once it comes up click on the + alongside the word 'Applications' in the left-hand pane, (it takes a few seconds to open) then look for your application (Acronis True Image 20*.exe).  -Choose carefully, as there are several -  Left click on your application then the right-hand pane will open to display a list of several versions of the Exe files below each will appear the word "HARDBLOCK" - - so all that's necessary is to correctly identify the specific version of the program you're wanting to reinstall, then right-click on the specific executable (the exe program) and in the next screen click on "Disable Entry".  (Yes, you can disable them all if you're unsure).  At this point, you're done. Your program should now reinstall without further issue and get you back to where you were before you unwittingly de-installed it.

Of course as I said, you could also just recover from a prior backup, which would also get you up and running again, though it still wouldn't solve the problem you might face later on if the day ever came where you needed to perform a fresh reinstall of your old software.  The Compatibility Administrator solves that.

I do not recommend this method for compatibility issues with other software.  I have only tried it with Acronis True Image 2010 and been successful.  Others' results may vary.

 

 

Mer, 07/13/2016 - 19:52
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