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I am using Acronis True Image Cloud Build 6569 on Win 10 Pro.

For months I have been successfully backing up to the cloud on a daily basis.  Since May 2nd, I have been getting an error message at approximately 15% that says:

The last backup failed,  It will restart at xx:xx am/pm.  Opertion has been aborted. 

It provides a link to Check for a solution, but when you go to the link, there is nothing of help at the site.  I have tried reentering my credentials.  I have tried creating another back-up set and it stops at around 13-15%.  From this point, it tries over-and-over again to perform the backup with the abortion message.

Any help would be appreciated.

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Hello Cameron,

I would recommend contacting Acronis Support on this issue as this looks to be an potential problem with the cloud servers.

See KB document: 47145: Acronis Cloud Connection Verification Tool as a starting point for checking connectivity.

See also: 18623: How to get Technical Support: Tips, Tricks and Useful Information

 

Ditto to Steve.  In the meantime, you can

01) Run the Acronis online cloud checker tool to verify your machine can make connectivity and rule out firewall or AV blocking the connection.

02) Try stopping the 4 acronis services in control panel >>> administratrive tools >>> services (right click and run as administrator).  Then rename the following folder and see if it helps at all:

C:\ProgramData\Acronis\TrueImageHome\OnlineBackup        rename to something like "onlinebackup.old"

After the renames, reboot and then launch the application again and try your online backup.

03) If that doesn't help by itself, rename the same folder above again (to .old2) and also try renaming this folder as well.  Don't forget to stop and start the services after the renaming - rebooting may be a better way to freshen things up after the name change though.

C:\ProgramData\Acronis\TrueImageHome\Database           rename to somethingl like "database.old"

 

Also, when you log into your cloud account online....... is there only one instance of your cloud backup (for that backup - or any older ones or improperly named ones).  

 

Steve:

Ran the Acronis Cloud Connection Verification Tool and connectivity is ok.

Thanks for the suggestion

Bobbo_3C0X1:

Performed suggestions 1, 2 and 3 and still had the back up fail.

Will be contacting Customer support to find out why I cannot back-up to the cloud.

Thanks for the suggestions.

 

Cam

Just went into CHAT with Acronis Support.

When they went into ProgramData > Acronis > TrueImageHome > Logs and clicked on the service log of the last attempt I made to back up to the Cloud, an error of: " Not enough memory to complete the operation " was found.  This is strange since I have 16 GB of RAM.

I was informed that this is a "known issue with Acronis TrueImage 2016 and our development team is working on it".

I inquired whether I could still back up to a local disk...and that I could, but to the Cloud was not an option.

Aparently, this will be corrected with the release of the 2017 version of Acronis...but that release date is unknown.  Hope I get a free copy.  An off site copy is critical to me.

Thought you should all know.

Regards,

Cam

 

Cam, thanks for feeding back the response from Acronis Support.

I have to confess to being amazed that you are being told that you don't have sufficient memory with 16GB in your system - I am able to run successful cloud backups on my systems with only 2GB using ATIH 2016!

I would suggest considering creating a completely new Cloud backup task with a different task name and trying this again.

If you want to give the ATIH 2017 Beta a try, you can signup at http://www.acronis.com/en-us/homecomputing/trueimage/beta/2017.html