clone disk and booting

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I purchased ATI2017. I bought the end of Sept in anticipation of new Win10 computer.  So, can't get support. It worked fine on my win7 computer as have most of the previous versions I've used. I clone disk. I want all my partitions. Disk dies, just pop in the last clone.

So, now I'm here with my win10 system and I setup the clone from within windows10, it reboots and can't do the backup because it can't see the external drive. Why? Don't care. I bought a product that doesn't work.

I can make the regular restore media fine. It also can't see my external drive. So, no, I can't even do a file backup.

My alternative is to use this MustangPE thing (no offense to them) or follow Acronis instructions that I can't understand. I don't understand either of them. I really expect Acronis to make a real copy of this thing that works. Why do I have to understand and decode all this junk?

Nothing talks about windows 10. Do I want to spend hours figuring this junk out only to fail? no.

And can't get support because of the 30 day window which others have talked about. But supposed to have 2 years of support which I don't. Can't get the form you have fill out to continue, it just goes in a loop.

IMHO, this just stinks.

Sab, 12/03/2016 - 19:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 29781
mvp

To clear up the point about support, ATIH 2016 and 2017 now both have upto 2 years free support from data of purchase - this is a significant change from the previous 30 days support with earlier versions.

In order to clone your Windows 10 system with this started from within Windows, your system BIOS settings need to allow the system to be booted from the Linux OS that Acronis has to create to perform the clone operation.  If your new Windows 10 computer has UEFI and Secure Boot, as the majority of new systems have, then Secure Boot will most likely prevent the Linux OS from booting.  This has nothing to do with with Acronis but is a limitation of the Secure Boot implementation introduced by Microsoft.

From your statement that the regular media can't see your external drive, then it is possible that the standard, Linux based, Rescue Media doesn't have the necessary device drivers to support your external drive (or the port that it connects to).

There is a simpler alternative to the MustangPE Windows PE bootable rescue media which the MVP's (including Mustang) have created and made available to the user community.  See the sticky post in the ATIH 2017 Forum 127281: MVP Tool - CUSTOM ATI WINPE BUILDER and download either the Basic or Advanced version of this tool.  You will need a 1GB USB Memory stick to create the media (or CD or DVD blank media).  The tool uses the integrated ATIH Rescue Media Builder application to create the Windows PE Rescue Media Builder in either 32-bit or 64-bit format.

What form are you trying to fill out for support?  Just click on the Support link at the top of any forum page, scroll down the new page that opens, then click on Contact Support on the right side.  A further new page will open, select Technical support in the first step, then select ATIH 2017 and login with your Acronis user credentials, finally click on the Chat Now button lower on the page.  See screen shot.

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Sab, 12/03/2016 - 20:35
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