Error 0x40014

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

Hi,

I'm using this tool since last month and its working fine with some exceptions. Everytime when I make a backup I've got this error on the same 3 - 4 folders in this server. For the rest no problem.

Código de error:0x40014
function = "GetFileAttributesW",
Tag: 0xA8A1022BD18AE306
Acceso denegado

I looked and I saw something in the forum but nothing that can solve this problem.

Thanks.

Lun, 08/16/2010 - 13:35
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

Hello Jose!

Welcome to our Forum, we're glad to greet you here! I entirely understand your concern and will be glad to assist you.

Unfortunately due to the lack of diagnostic informaiton it is hard to say what exactly went wrong, so this situation requires investigation.  Please gather the following information: 

  1. Exact sequence of steps performed
  2. Acronis Info

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Lun, 08/16/2010 - 13:52