Unable to Backup Files From a NAS, either by UNC or Mapped Drive

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Im using the latest version of B&R 10 for SBS and SBS 2008. I cannot backup the files stored on my NAS to a USB hard drive connected to the server. It fails instantly with the error 0x00040002 which I have no idea what it means.

I am able to backup to the NAS ok, I can copy files to and from the NAS in Windows. Backup Exec handled this task without a hitch.

Please assist.

Mer, 06/30/2010 - 15:00
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Log Entry Details
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Type: Error
Date and time: 30/06/2010 15:53:39
Backup plan: NAS to Disk
Task: Full backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: administrator@EBS-COPIERS
Message:
Task 'Full backup' failed: 'The end of the file has been reached.
Additional info:
--------------------
Error code: 2
Module: 4
LineInfo: c1c09b38bafa78c8
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: The end of the file has been reached.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00040002

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Mer, 06/30/2010 - 15:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Chris!

Welcome to our Forum, it's nice to have you with us!

Unfortunately it's hard to say for sure what exactly happened, so this situation requires investigation. Could you please gather the following information?

  1. Acronis Info
  2. Exact sequence of steps performed.

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Please also keep in mind that during the file backup from NAS snapshot is not created and we cannot guarantee stability and safety of opened files. Should they be used by any other program, they may fail to be backed up correctly.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 06/30/2010 - 15:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello
I just installed Acronis Backup & Recovery 10 Build 10.0.11647 on my SBS2008 Server and am encountering the same problem.
Attached the you will find the AcronisInfo.zip.
Hope you can help!
Thanks
Martin Sommerhalder

Allegato Dimensione
42134-91519.zip 5.74 MB
Ven, 09/03/2010 - 08:59