Acronis True Image 2018 launch fail very, very often !

You should check Windows Event logs and look for any entries that show at the times of these TI crashes.  Look for things like driver crashes or memory access issues.

If you find driver issues then I would suggest that you update all your hardware drivers to the latest versions available from you computers manufacturer support site or the hardware vendor support site.

Baptiste, what version of Windows OS are you using here?  I have not seen any other users posting about any similar problems with the ATI 2018 GUI crashing on launch.

I agree with the advice already offered by Enchantech that this may have its roots in a driver, memory or hardware issue.

Please run the SFC /SCANNOW program to check your OS integrity, plus also run CHKDSK /R for your C: OS drive and run a Windows Memory check.

Hi, Thanks a lot for helping me :)

I'm running Windows 10 professional 64 bit

Please see captures attached, Let me know if it helps and what you think. Thanks in advance !

Sorry Baptise, the captures only confirm that TrueImage.exe is crashing but not the reason why?

Please try the actions suggested previously for SFC, CHKDSK and Memory tests.

Agree with Steve here.  If you cannot perform the advised suggestions then uninstall and reinstall the application might fix the problem.

Thanks for your help. I did SFC /SCANNOW everything is fine, no memory issues as well. System is on SSD so no need for CHKDSK.

I already uninstalled and reinstalled the application as I explained earlier. Even with the cleanup utility. It did not fix it.

Again OS is windows 10 professionnal 64 bit version 1709, 16299.371

Thanks

Baptiste, your screen captures show the Windows Error Reporting log entry, but there is an application error just below it. Can you capture that log entry for us.

I also see ntdll.dll in the capture. It appears not to be uncommon for errors with this library and a quick read of some reports would indicate that it is more likely a driver issue, possibly video. How long have you been seeing this problem. Can you identify when it started? Look at the Windows update history to see if a driver was updated just before the problem started.

Hi here's the screen capture.The problem occured since the first time I launched Acronis True Image (April beginning of the month). Thanks in advance !

I recommend that you uninstall True Image from your computer.  You can do that by running the install file for the app as the installer package will have the uninstall option after installation of the product.

After running the uninstall I recommend that you run the Acronis Cleanup Utility to remove any residual files, registry entries, leftovers from your computer.  You can download the cleanup utility from the link below and be sure to read the instructions on its use from the download page.

Cleanup Utility

After you have ran the cleanup utility per instructions then you can install True Image once again as a clean install.  If this does not fix the issue then you will need to open a support ticket with Acronis for further investigation.

Thanks but I said twice that I already did that. 

"they told me to use the cleanup utility and then reinstall as administrator Acronis true image 2018 latest build 11530"

"I already uninstalled and reinstalled the application as I explained earlier. Even with the cleanup utility. It did not fix it"

BrunoC I sended the capture u wanted. Does it help ? How can I know if it's a driver issue / video driver issue ?

Thanks in advance

Baptiste, in your initial post for this topic, you stated: "Additionaly U have to know since day one (Acronis true image 2018 first install) this problem was here..."

This sounds very much like this issue has existed for quite some time, so it is difficult for us to be able to tell you where it originates from?

My own approach here would depend on knowing a lot more about the background to this issue; such as: was this your first install of Acronis True Image or was this an upgrade from an older version?  If the latter, was that showing the same issue or working normally?

When did you first install ATI 2018?  How long ago are we looking at here?

Baptiste, it is hard to say from your screen shots. Yes, ntdll.dll seems to be the final place it is crashing. It seems that you have not had ATI 2018 long so you have never had it working well. That makes it hard to isolate to a specific Windows or Driver update. I've done some Google searching, but not finding anything definitive.

Here is a suggestion from MS to reinstall the DLL, although I doubt it would help.

Method 2: Reinstall the DLL

1. Type cmd in the search box, and then right click Command prompt select Run as Administrator.
2. Type this in command prompt:
   • regsvr32.exe /u ntdll.dll and press Enter key (this will uninstall the file)
   • regsvr32.exe ntdll.dll and press Enter key (this will reinstall the file).

Thanks ! To be more precise I never used Acronis before. I just installed it for the first time like 2 weeks ago. Since I first installed it the problem was there. I did a complete reinstall with the cleanup utility and problem is still there.

Thanks BrunoC, I also doubt it would do anything but I might try it anyway.

Baptiste, why not try NirSoft WinCrashReport to see if you can get more information about the problem. The NirSoft utilities can be very useful.

Given that a full uninstall/re-install fails to correct the issue then I think the dll file in question here is corrupted in such a way as to cause failure.

In this case if the above uninstall and install of that driver fails to correct the issue I think your last resort here would be an in place upgrade of Windows on your machine which will overwrite all Windows system drivers anew and fixes most problems of this sort I have run into.

See webpage: Windows 10: Repair Install Windows 10 with an In-place Upgrade