Acronis Backup 12.5 Advanced : Actity Failed: Deleting machine running from backup
I installed Acronis 12.5 on Windows 2016 host,with 2 VMs.
Every hour Acronis sends me an email:
Activity Failed: Deleting machine running from backup (hostname)
Details:
Cannot perform this operation with virtual machine 'test-srvgest' twice.
Date and time
Jan 04, 2018, 14:55:30
Code
0x01350016+0x01350016+0x01950008+0x01950008+0x01950058
Module
309
Message
TOL: Failed to execute the command. Deleting machine running from backup
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"mms_vsa64_8610","CommandID":"00861C9B-A3D7-4FE0-8FBD-31D1F754E17D"}
Message: TOL: Failed to execute the command. Deleting machine running from backup
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"run_vm_from_image_vsa64_8610","CommandID":"00861C9B-A3D7-4FE0-8FBD-31D1F754E17D"}
Message: TOL: Failed to execute the command. Deleting machine running from backup
------------------------
Error code: 8
Module: 405
LineInfo: 0xB3078A5853A701D9
Fields: {"$module":"run_vm_from_image_vsa64_8610"}
Message: Failed to unpublish virtual machine '2AEAB413-D263-4CE4-8E14-44FB08FD2E08'.
------------------------
Error code: 8
Module: 405
LineInfo: 0x819984CC28268FC4
Fields: {"$module":"run_vm_from_image_vsa64_8610"}
Message: Failed to unpublish virtual machine '2AEAB413-D263-4CE4-8E14-44FB08FD2E08'.
------------------------
Error code: 88
Module: 405
LineInfo: 0x819984CC28268F95
Fields: {"$module":"run_vm_from_image_vsa64_8610"}
Message: Cannot perform this operation with virtual machine 'test-srvgest' twice.
I can not find any active plan, and the old virtual machine "test-srvgest" has been deleted.
Can anyone help me?
Thank you
Paolo
After several attempts with technical support. The only solution that worked was to completely remove the Acronis suite, reboot, delete the Acronis directories, and reinstall everything.
We have the same problem on our installation. Is there any better way than reistalling the suff meanwhile?
Thanks
Hello Frank,
a new installation of the entire product is not necessary. In this case we are dealing with the known issue that was fixed in Update 3. Please see release notes:
http://dl.managed-protection.com/u/backup/rn/12.5/user/en-US/AcronisBac…
[ABR-163751] In some cases deletion (unmounting) of a virtual machine running from a backup causes the "Cannot perform this operation with virtual machine '[Machine_name]' twice." alerts to appear every hour.
You can update to the latest build. You can find step-by-step instruction in the following knowledge base article: https://kb.acronis.com/node/59131