Removal Tool for TI 2010

Hello Richard,

Unfortunately, we don't created a cleanup tool for Acronis True Image 2010 Home yet. However, I've notified the responsible person and it will be available soon. Please accept my apologies for that delay.

Please feel free to reply to this thread if you have any additional questions.

Thank you.

Richard Broman wrote:

Is there a removal tool for TI 2010 to make sure you get it all out of your system?

Use the free Revo Uninstaller - seems to do a better job than the Add/Remove in Windows. Then use a Windows Restore point that is dated before the date you installed 2010.

Hello Richard and DwnNDrty,

I'd like to inform you that we've released a cleanup tool for Acronis True 2010 Home recently.

Acronis Clean-Up Utility uses two additional components. Please makes sure that the following components are downloaded and installed in the system:

• DevCon - command-line utility that is an alternative to the Windows Device Manager. This utility is required to remove Acronis traces from Device Manager. DevCon is included in Windows Vista by default. Read more in Microsoft Knowledge Base Article 311272. If there is no DevCon in the system, you can download it from Microsoft Knowledge Base Article 311272, and place it in Windows\system32. Or you can just run Acronis Clean Up Utility, and it will offer to remove Acronis True Image Backup Archive Explorer manually using the steps described in the articleRemoving Acronis Backup Archive Explorer.
• Msizap.exe - command-line utility that performs cleanup operations on the Windows Installer configuration management information. Msizap.exe is a part of Windows Installer CleanUp Utility. This utility is used to remove Acronis True Image Home 2010 configuration information from the system. If there is no Msizap.exe, then Acronis Clean Up Utility will offer to download Windows Installer CleanUp Utility from the Microsoft website.

1. After the required components are installed, please download Acronis Clean Up Utility, unpack and run it;
2. Please choose to delete all Acronis products from the system;
3. You will be asked to close Windows Explorer instances since this is necessary to remove the tishell.dll and timounter.dll Acronis files, which interact with explorer.exe;
4. You will be also asked to reboot the system to complete the uninstallation. You can reboot the system later.

Thank you.

I wonder if Acronis knows that Devcon doesn't work well in Windows 7 64bit. The tool is reported as not compatible.

Good job supporting Windows 7 64bit.

You probably downloaded the Ia64 devcon for Itanium processors. If using a Intel core2/xenon or AMD phenom/althlon 64 processor you need the x64 version (Itanium and x64 are not the same). If you have the WDK tools it is in the amd folder or you may be able to download from MS Technet site. The proper devcon will support Win 7 x64.

The older MS KB listed above gives the command line structure for devcon devloped for enterprise server admins - it doesn't include the x64 devcon.

But I shouldn't have to download a whole kit just to get devcon that works for my OS. In fact, I shouldn't have to download anything at all other than their clean up tool. Acronis is making this unnecessarily difficult.

Do NOT try this procedure. It trashed my XP installation and my computer no longer boots.

Any luck in booting up in Safe Mode and going to a pre-installation restore point?

Kevin,
Did you make any partition backups before you uninstalled TI?

When I click on your link "Windows Intaller CleanUp Utility" I get the message that I am not authorized to use this page.

I ran the Acronis Clean Up utility without it and it appeared to work normally, asked to close Windows Explorer and reboot.

How can I confirm that my trial version of True Image 2010 is completely removed before I attempt a clean istall of my 2009 version?

(I'm running Vista 64 bit.)

How can I confirm that my trial version of True Image 2010 is completely removed before I attempt a clean install of my 2009 version?

I am not sure such a guarantee is possible. The next best thing is to go to your registration page and download the iso file and burn that file to create a TI Rescue CD. Once you have the CD, then you can boot from it and create a full disk backup (all partitions checked) with validation checked. Then if you have a problem, you will have a backup which you can use to get you back to same status as when you created the backup.

Then, you can install the 2009 and if the results are not as expected, you can do your restore which will put you back to where you were before you installed 2009.

Note: The Windows installer link does not work has been removed from distribution.

Where's the removal tool for 2011?

If a software co. make it difficult or almost impossible to remove their product, it should be avoided like the plague. Unfortunately you don't tend to find out until it's too late!

I am a current/past beta tester for Microsoft, McAfee, Symantec, Acronis and a few other companies leaving my computer somewhat vulnerable to install/uninstall issues.

I too had an installation of TI-2010 fail to uninstall. Keep in mind that my machine had TI-2010 and Plus Pack installed, then TI-2011 Beta, and then back to TI-2010 and Plus Pack. I am running Windows 7 Home Premium 64-Bit, Service Pack 1 Beta, and IE-9 Beta which leaves me a rather "Rogue/Rebel" environment.

After finding the 2011 Cleanup tool (http://kb.acronis.com/content/14871), not without some exhaustive research, I found that it worked quite efficiently with a somewhat simple interface. Too bad Acronis did't or doesn't make this easier to find and/or include it it with all download packages.

How ever your want to call it, this cleanup product in my opinion, does what is suppose to do.

I have sucessfully and cheerfully installed TI-2011 and Plus Pack 2011, made bootable media, and tested same.

Thanks for listening.

MCSA, A+, and Net+

I am a current/past beta tester for Microsoft, McAfee, Symantec, Acronis and a few other companies leaving my computer somewhat vulnerable to install/uninstall issues.

I too had an installation of TI-2010 fail to uninstall. Keep in mind that my machine had TI-2010 and Plus Pack installed, then TI-2011 Beta, and then back to TI-2010 and Plus Pack. I am running Windows 7 Home Premium 64-Bit, Service Pack 1 Beta, and IE-9 Beta which leaves me a rather "Rogue/Rebel" environment.

After finding the 2011 Cleanup tool (http://kb.acronis.com/content/14871), not without some exhaustive research, I found that it worked quite efficiently with a somewhat simple interface. Too bad Acronis did't or doesn't make this easier to find and/or include it it with all download packages.

How ever you want to call it, this cleanup product in my opinion, does what is suppose to do.

I have sucessfully and cheerfully installed TI-2011 and Plus Pack 2011, made bootable media, and tested same.

Thanks for listening.

MCSA, A+, and Net+