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[Solved] Acronis True image home 2011 install errors

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I tried to install Acronis True Image 2011, but does not open the setup screen, and these messages appear.

Windows XP Pro SP3, disable antivirus, and no program starts.

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You might want to rtry something easy that sometimes helps. Use msconfig.exe to disable all nonmicrosoft services and all astartup programs. IF the program installs then, it's matter of one of those servcies or startups being in conflict. Sometimes the conflict only occurs during the installation.

you can learn about msconfig here:

http://netsquirrel.com/msconfig/msconfig_xp.html

the problem is the PC of my client, I'll wait a more precise answer, because I can not do many tests.
thanks.

Hello Effecomp snc and Scott!

Thank you for your comments!

Scott, thank you for your valuable assistance!

Effecomp snc, welcome to our Forum, we're glad to greet you here. I'm sorry for you've faced this issue, and I'll do my best to help you.

Unfortunately troubleshooting of the installation issues isn't possible without MSI log and Windows System Information from your client's machine.

The best way to have this done quickly is to gather the data, and contact support directly via chat and provide them with the diagnostic logs. Should there be any difficulties with contacting technical assistance, you can analyse the MSI log yourself, following the steps of this article.

We would also appreciate if you could keep us posted regarding this issue, and let us know whether there's anything else we can help you with.

Thank you!

first install screen not start, but i try

extracting Acronitrueimage.msi and launching the file ATIH2011MSILog.bat, Acronis has been installed correctly.
thanks.