license for sale
Can I sell my license for Backup and recovery 10 on ebay or something? I need to get rid of it and would like some money back. Apparently Acronis has a ZERO return policy.
Could use the "lemon" law and take them to court.
One of the most restrictive software licenses I've ever read. Per my reading, You can't sell it, You can't give it away, and You can't even transfer it to another computer that you own unless the first suffers "permanent hardware failure." Law of Mass govern any specifics, but sounds unconscionable to me. I am not a lawyer, however.
Take a look for yourself:
Subject to the terms and conditions of this Agreement, upon purchase of a license to the Software, LICENSOR grants and LICENSEE accepts a nonexclusive, nontransferable, nonassignable license to use Software only for LICENSEE’s own internal use solely on the specific number of Hardware (as defined below) licensed owned, leased or otherwise controlled by LICENSEE
....
Before you run any instance of the Software under a Software License, you must assign that license to one of your PCs or Servers (depending upon the license you have purchased or are evaluating and such purchase or evaluation is based upon the operating system on which that hardware operates, such PCs or Servers shall be referred to as the “Hardware”). That Hardware is the licensed Hardware for that particular Software license. You may assign other Software Licenses to the same Hardware, but you may not assign the same Software License to more than one Hardware except as identified herein.
You may reassign a Software License if you retire the licensed Hardware due to permanent Hardware failure. If you reassign a Software License, the Hardware to which you reassign the license becomes the new licensed Hardware for that particular Software License.
I really wanted to get rid of this trash. Can't stand companies with such poor business practices. We never even installed, downloaded, or used the license. It was ordered by mistake (big mistake). Tried to cancel order, they told us the order was canceled and then delivered it anyway including a huge bill. Now they won't accept the return.
Go get them Kathy. The only problem with reselling it I can think of is that you are going to have to find a real sucker! Let's face it. Their software is worth absolutely nothing...
For sure, if they don't refund us, I will open a Better business report on Acronis, they deserve it.
Hello Kathy,
As far as I can see - Yana is trying to investigate this issue in this thread.
I've checked support cases but was not able to find any submitted from your e-mail. Could you please provide us with your support case ID? It's also not clear where you've purchased Acronis Software, could you please provide us with the additional details?
Thanks,
I sent Yana a PM with the email address used for the order and updated this thread
I'm still extremely ticked off right now because we were told the order was canceled, then it was delivered anyway and now Acronis won't approve the refund. Acronis says they won't approve it unless we send them a matching PO!
By the way, thanks for the reply and please help resolve our issue.
Well, if you don't tell anyone you sold it .... heck I sure as hell ain't going to ;-)
Hello all!
Though we were dealing with the issue in another thread, I would like to keep you posted, so first of all let me clarify current case:
all items were purchased through the reseller (Dell), not directly via Acronis . It means that officially it was Dell who sold the solutions to you using their own price list since Acronis has other price list. Basically, Acronis sells the product to the reseller by lower price than the reseller offers to the end-user. Therefore, Acronis is not involved in the process of the refund with the end user, such communication goes directly between the end-user and the reseller. However, you own our programs and we need to find the most convenient way for you for its usage as the vendor. In most cases if an incorrect order is made, Acronis issues a refund without problem if a new order is placed for correct item. In addition, the end -user should report about the incorrect item purchased to the reseller within 30 days from the purchase. Hopefully this information explains why it was difficult to obtain the refund from us.
In this case we have requested the purchase information, contacts of the Dell representative and - if possible - communication with Dell so that we could have facts close at hand. After that our Sales Experts contacted the Finance and Responsible Channel Manager for this Strategic reseller, and currently we are communicating with Dell to proceed with the refund.
I would like to apologies once again for the inconvenience caused, and I'm positive that everything will get resolved in several days.
Feel free to ask questions should anything confuse you!
Thank you!
Trash, this trash has saved my a** more times than you can imagine!
While I may have issues with Acronis I would never call B&R trash.
It sounds like your issue is with Dell not Acronis.
p.s.
Just a user not connect to Acronis in any way.
Have B&R on every one of my computers!
Dell ended up refunding us because we buy a lot of stuff. However, they still told me that they were refunding me even though Acronis still denied the return. As I stated before, we tried to cancel the order before it was even delivered. I take some blame for the mess because we ordered the new version before we tried it.
I'm not sure who is to blame as to why the order wasn't properly canceled and why it took 3 months to finally get a refund. Acronis points fingers at dell and Dell points the finger at Acronis.
It was nice to see Acronis reply to the forum and try to get the problem resolved.
Hello all!
Thank you for your comments, we really appreciate that.
UDaMan, thank you for your comments, we're more than glad to hear that our software was useful for you! Should you have issues with the software currently - do not hesitate to contact us directly via PM or post a new thread - we will be glad to help you!
Kathy, thank you for your patience! I'm glad we finally got this fixed and would like to apologies for the procrastination with the refund.
I would like to assure you that statement regarding us still not approving a refund is not true, I guess here some misunderstanding happened. I have contacted our Experts' and Management team to find out the exact steps taken:
As soon as you posted about the issue with the refund on our forum, Acronis became aware of the case. We gathered all needed information and forwarded it to the Sales Expert, who got in touch with Dell Channel Manager as well as with Finance and Responsible Channel Manager. Refund got approved - we usually have no issues with it - credit memo was finally issued tonight, and due to this fact Dell refunded the end-user.
I also discussed the question of denying the refund from our end - as I mentioned, we do not have issues with refunds, and should you request it during, for instance, 30 days of purchase, we definitely return money back - and our Experts' and Management teams both would like to assure you that Acronis was not that source who prevented you from the refund, we even were not aware of that before your request to us.
I'd like to thank you for posting the complaint regarding the refund and being with us on this issue.
Also I would strongly recommend to contact us directly in case of any issues with obtaining the refund from the reseller, so that we could assist you with this question, or even perform orders directly from our online store to avoid such misunderstandings in future.
I must say that it is difficult to express how we appreciate your patience and cooperation regarding the case. Should you need any further assistance or have any further questions - do not hesitate to contact us at your earliest convenience, we will be glad to help you.
Thank you!
I've been using ATI Home since v2009, upgraded to 2010, and have to say that I've been very happy with it. HOWEVER...Yesterday I received an email offer for ABS 2010, an upgrade to ATI Home 2010 and immediately purchased it.
My mistake! This upgrade moshed my system...running slow, start menu completely unreadable and resized very small...and it didn't work. In other words, a huge headache. Had to uninstall and do a System Restore to get things back to normal. Since the cost was only $20, I guess I won't waste more time pursuing the matter; it cost more than that in wasted time, disappointment, & aggravation.
If I'm understanding these postings correctly, however, I am concerned about not being able to transfer this license to a new computer I'm building.What I'm wondering is, with the license stating that you can transfer if you have hardware failure, then how do they know if you're hardware failed or if you just obtained a new computer because you wanted one? Guess I'll just tell them it failed and see what happens! However it goes, I suppose in retrospect that I should have read the license. It just didn't occur to me that, with all the competition out there, Acronis would apply such a license and expect that customers would repurchase. Not very forward thinking.
It does seem excessive and too restrictive. Up until know, I thought that the only software licenses that couldn't be moved to a different PC were OEM licenses (the software that comes with a PC). I know that the competition does allow the software to be moved so maybe Acronis should consider changing the license. I am happy that we were able to get the refund though. We had much more than $20 at stake.
Hello Lynda and Kathy!
Dear Lynda, unfortunately according to the Acronis License Policy you are not allowed to move the license to another machine in case the first one is still in use, and you will need one license for one computer your are going to backup or restore. You can surely move the product from one working machine to another, but it will be a violation of Acronis License Policy, and thus according to the legislation of United States it is a recognized like a violation of law.
We can surely return you money if you are disappointed with the product, so I would appreciate if you could kindly contact me via PM to confirm your decision so that I could proceed with providing you with the refund!
Dear Kathy, thank you for your comments, we really appreciate that. I agree that this license policy may be inconvenient in some ways, so will definitely forward your opinion to the Management team so that they could take an action on it.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
This is just a general comment, but Acronis has been pretty descent for me. I do have issues with the slowness on how some components of their software runs, and support is weak. Reliability is pretty good for the most part and all-in-all it does what it's designed to do. (Not everyone is going to like every feature).
As far as moving if from one machine to another, the reality is, only you know what machine the software is on and if your "intent" is to generally abide by the licensing, meaning 1 license for only 1 computer - even if you move it, there isn't any company that would waste their time prosecuting or one judge that would convict. That is my opinion.
IF you were to get caught, the first thing that would probably happen is a cease and desist before they spend legal money to proceed. Again, my opinion and not to be used as legal advice. :)
Hello,
I am interested in TI and have ended up here due to searching for information about the software license for verification purposes before purchasing and starting to yell in the streets about it.
To chime in and defend Acronis in regards to the return, my experience has shown me many situations where there is a reseller and a manufacturer and the reseller just points the finger at their supplier as being the culprit. Why? Many reasons to do so, mainly because it's easier than actually wading through your organization to actually solve the customers problems. Also, it is possible that the person you are dealing with is paid a commission that was based on the sale of the item you are trying to return; and accepting the return could mean money out of their pocket. Etc. etc... Dell are not saints.
Now... onto the more serious matter of this thread. The terms of use of the software.
I find it ludicrous for Acronis (and any other software company) to think that tying a piece of software to a machine is a good and moral thing to do, and that there is nothing wrong with the concept. I have worked with many companies software that bind to the machine via a unique ID generated in the fashion that Microsoft uses, but EACH of these companies always allows the customer the ability to MOVE the software to another computer (even if this means you may have to call and speak with someone to get a re-activation code).
Making a comparison, your license model is like saying that someone who buys a vacuum cleaner can only ever use it in the house that they put on the warranty card. Unless that house burns down, in which case, you can take it to a new house, but the same rule applies. It may NEVER leave! Now what about summer holidays, when the family is going up to that old cabin in the woods, and mom decides to take the vacuum cleaner along to clean up when they arrive. Unfortunately, this would make her a criminal, even though she bought and paid for the vacuum and was only thinking of the good of the family. She did not know that this would be illegal, as the company who sold her the vacuum cleaner cleverly hid this fact from her (the consumer) in a few sentences of legal jargon hidden within the terms of use that she was obligated to accept in order to even turn the vacuum cleaner on!
(The funny thing in the above parable, is that if the house burned down, the vacuum cleaner would most certainly be destroyed along with it - which could likely be the case for your magical software as well.)
The thing that really makes me sick in all of this is that you (Acronis) are making the consumers the bad guy, the villain, the law-breaker. People pay good money to buy your products, and yet you choose to prefer hiding behind legal text and shady business practice (sell something to someone that they don't even have the right to move from one computer to another) rather than honoring your faithful and supportive customers.
As a reminder, software license agreements typically legally allow the removal of the purchased piece of software and the installation to another machine. Your concern that the software will not be "moved" but in fact left on the other computer is unfortunately a concern that you have no way of verifying or being certain of. What you are saying is in fact "we want to be sure that you don't install this software on multiple computers, and because we can't do that, we are going to impose legal barriers which will make you a criminal if you go against them".
The big problem that I have with all of this is that this is the sort of crime against humanity that turns the law-abiding citizen into the law-breaker. I agree that software (and other) piracy is a problem. However here, you are turning to the law-abiding citizens who are BUYING your software and telling them that they will be in legal breach if they even think of moving TrueImage from their desktop computer to their laptop computer temporarily to make an initial system image.
As proof to the above point, Jeff Yates above points out that "they will never know" what you do with the software. So now we, the paying customer, are to accept that although we purchased the software, we are bad, and we should use it cautiously with the blinds drawn and no one at home to see?!?!?!
In essence, what you are doing here is making people be law breakers whether they buy or pirate your software. Well done, everyone is in the wrong but you and your legal team!
I've blabbed enough for my point to be made. As I mentioned, I am very interested in my recent find in True Image (being a longstanding Ghost user), this license agreement is a major show of how your company sees the world and your customers, and unfortunately will thusly never be making it into software that I use or propose to individuals and companies alike.
If Acronis does have anything to say about this, I am of course open to listen.
Regards,
Greg
As a reminder, software license agreements typically legally allow the removal of the purchased piece of software and the installation to another machine.
What if the software in question is never actually _installed_ on the computer, though used on it? (e.g. snap deploy). Should it be permitted to use it on several computers one after other with one license? (Or backing up two home computers using one licensed bootable media once a week). I understand that it's not the same as restoring the existing computer to another and then removing the software from the first one.
I didn't even go down this road, but it couldn't be further from bang on. Imaging software has typically been on bootable media (CD-ROM or floppy disk); where it is never even installed on a system. This is how you restore an image if your OS is corrupt.
So is it illegal to put that CD into more than one computer? Nothing is installed, no license activated, etc. Why make everyones lives more complicated than they already are?
What about network administrators. If they manage a network of 50 workstations, and decide to buy a copy of imagine software to take an initial image after setup, does this mean that they need 50 copies of the software? Let's be realistic!
I'm not going to bother applying for a $20 refund. Maybe I'll try it on the new computer and see if it works there. Or, since I used it a total of zero minutes on one computer because it never worked, would that against the law, too?
Why a company would institute such a confining and ridiculous licensing policy is beyond me. This whole issue has me thinking of dropping Acronis for a product from a more customer friendly company. I realize that the goal is to make money, but when a company uses what appears to be a rather under-handed manner...it has a smell about it. And not a good one. This is the type of product that's purchased with the future in mind, only to find out that Acronis products are a one-time shot. Frankly, I don't know what you people are thinking. From the comments, I'd say this has become a HUGE issue for Acronis and it needs to promptly be addressed so your customers can stop feeling stupid for buying in.
Subject to the terms and conditions of this Agreement, upon purchase of a license to the Software, LICENSOR grants and LICENSEE accepts a nonexclusive, nontransferable, nonassignable license to use Software only for LICENSEE’s own internal use solely on the specific number of Hardware (as defined below) licensed owned, leased or otherwise controlled by LICENSEE
If you activated the license on the other computer, it would be illegal to install it on the new one.
It has been two months since I posted about the restrictive nature of the True Image license. As I previously mentioned, I had been trialling the software, and have been considering implementing it as part of a server/network disaster recovery plan.
The fact that there has been no response from Acronis on my post, views, opinions, understanding of their license agreement and business approach in 2 months tells me that either I am correct in my assumptions, or that they don't worry about negative publicity and word of mouth.
It's not a positive thing when a company cannot/does not take a short bit of time to explain and or provide insight into the reasons that they make certain corporate decisions. Having opted to not explain such things means that Acronis has been removed from my software tool box for current and future projects.
Wow, I am looking for backup software and trying to find reviews that would lead me to a good reliable solution. I'm just a home user w/ some data files and lots of photos to backup. I have a 2TB external hard drive. C drive is 500GB, almost full (18GB free). I agree that Acronis has an unfriendly licensing policy, they seem unresponsive in this thread, and it seems that the software doesn't work in many cases.
Recently I tried NovaBackup by NovaStor. It worked ok (unverified/not restored) for full backup (12 hrs for 480GB using USB2.0).... hung many times on trying incremental. First support guy walked me thru killing schedule and had me restart. After another hang, I called back and a different support guy told me that they are having problems w/ incremental & differential; that only Full works. This is after I received an email giving me 20 bucks off if I buy in the next 3 days. He said the incremental problem might be worked out next month. I asked why this wasn't told to me when I downloaded or in the special offer email. He paused then said, "because it's not published information." Oh brother. That sealed my decision to NOT go with NovaStor.
Back to the search.
It seems acronis isn't the way to go either. So all you who have posted to this... what are you going to do now or what have you done since you posted? Who does really good reliable backups? The marketing materials sounded great for acronis. :-(
~link
Acronis works great for home and small (very small) business use. I use it both personally and professionally. I only have issues professionally - not in that it doesn't work, but that it runs too slow (business products - virtual edition). I use the Workstation product for my laptop and have no issues or concerns. My opinion is that Acronis is trying to take on the corporate world and failing. The product is just not good enough for many business models. For home use, or single server use, you should be fine.
@Link Woman:
It seems that you've got a good amount of data to backup! I have yet to really plung into the subject, but some friends of mine have settled on a program called Cobian Backup, and recommend this to their clients. The fact is that there are LOTS of freeware/open-source backup software packages out there that are really quite good.
http://www.educ.umu.se/~cobian/cobianbackup.htm
You might also check out an article that I have found very helpful at providing backup options:
http://www.ghacks.net/2009/04/26/the-10-best-windows-backup-software-pr…
As an aside, you mentioned having 18Gb of 500Gb free on your C: (3.6%). I can't tell you how bad this is. Your C:, or Windows system drive should always have 20% free in order to maintain optimal performance. The computer will operate very slowly (more or less depending on which version of Windows you use) when there is no disk space free. Also, at 3%, a defrag is not possible, making further performance degredation inevitable!
In regards to Acronis being OK for home use; I'm partial to the idea. I've used it, or at least tried to. I tested it on a couple systems where it just wouldn't stop freezing and crashing. It took me days to get a successful backup/image done. Maybe it is my Atom processor based systems that it does like, or certain USB devices that I had connected. Whatever the issue is, a program that cannot even perform its basic function without repeatedly crashing is a big problem, and in the case of a backup solution, this does not instill the sort of confidence that one should have in a backup software!
Whatever you end up choosing, make sure that you always verify the backups. A backup is not certain if you cannot be sure that the backup was 100% successfull.
Cheers,
Greg
Good day all.
Very interesting stuff.
RE: Licences moving, I cant not understand at all why Acronis are doing this. If you buy a single licence you should be able to use it on any machine you have. But only ONE at a time. I thought the vacum cleaner comparison was spot on! IF someone with a single user licence installs on a second machine then sure Acronis should kick thier ass with the full weight of the law because they are stealing the software by using it on the second machine....
RE: Acronis, I run Secondary schoo network and have True image Echo server installed on four of my servers which all backup to a pair of 4Tb nas boxes.
I first looked at Acronis to enable me to resize partitions which it does fine.. But i have also restored a few failed drives as well. It can seem to get upset about removing intermediate DIFFERENTIAL backups from a backup sets which can be annoying because i have not yet worked out which senario it is unhappy with!
However, overall i am happy with the product.
If i had not all ready bought Norton Ghost 12 for my home pc i would use Acronis..
Backups!!! They will be the death of us. Someone suggested I get double sided grave stone in case it should "fall over"...Great ideal i thought!
Mark
Acronis is a great product, and one of the finest programs of this century, I'd stick with it if I were you.
It appears you do not understand the difference between "Backing up" files and "Restoring" a system.
No "Backup" program will restore your system in a reasonable amount of time.
You can always backup by just copying files, or even using Microsofts "Sync Toy" to keep folders on separate drives in sync.
However, you better have some way to restore your system in case of a crash.
The only effective way of doing that is to image you system. I have been there too many times.
Never rely on any Backup program to get you up and running unless it is capable of creating a drive image.
Acronis will do both.
Good day all.
Very interesting stuff.
RE: Licences moving, I cant not understand at all why Acronis are doing this. If you buy a single licence you should be able to use it on any machine you have. But only ONE at a time. I thought the vacum cleaner comparison was spot on! IF someone with a single user licence installs on a second machine then sure Acronis should kick thier ass with the full weight of the law because they are stealing the software by using it on the second machine....
snip
Mark
If this was allowed what would stop you from installing on 1 machine backing up to a external USB drive un-installing the software moving to another machine installing and repeating for all machines. 1 copy multiple machines backed up. I know this scene doesn't occur to honest folks, but without the EULA they have it would be perfectly legal. These people have lawyers (that do think like criminals ;) and they realize this is not a good thing. It is back-up software. It is easily abused.
If this was allowed what would stop you from installing on 1 machine backing up to a external USB drive un-installing the software moving to another machine installing and repeating for all machines. 1 copy multiple machines backed up. I know this scene doesn't occur to honest folks, but without the EULA they have it would be perfectly legal. These people have lawyers (that do think like criminals ;) and they realize this is not a good thing. It is back-up software. It is easily abused.
Sadly they do have versions of Acronis that do not have this one machine limitation; so this is not just a general blanket legal clause.
The amusing thing about all this is that you do not need to install Acronis if you're using the bootable CD.
The sad thing about it, which I think you missed, is not about how they are legally covering themselves, it is that they'd rather point fingers and place legal blame on honest paying customers. This shouldn't be a guilty until proven innocent situation.
Acronis is a great product, and one of the finest programs of this century, I'd stick with it if I were you.
This thread and conversations are not about the quality of the product, but the company and their licensing and business policies.