Acronis Tru Image Home 2011 CD does not read

Hello Jay!

Welcome to our Forum, we're glad to have you with us. I understand your concern, and will be glad to shed the light onto the situation.

There can be several reasons for this issue (production error, corruption during transfer, faulty CD, etc.). Since the product wasn't purchased directly from Acronis website, we cannot exchange the faulty disk. However, we can help you to get the installation file another way: 

Please follow these step-by-step instructions in order to register the license of the product to your account on our website.  This will allow you to download the installation file from your account. We recommend to use this downloaded *.exe for installation as it is the latest updated version of the product available.

In case of emergency or in case you need a bootable rescue media, but prefer not to install the product to your machine, feel free to download the media in *.iso format from your account and burn it onto the CD.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!