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External disk not seen

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Using TI Home 2010 with Plus Pack & XP SP3.

I want to make an image of a hard disk which is inserted into a usb disk dock - but the disk doesn't appear in ATI, though it does show in XP disk management.

Is ATI not able to image external disks? Or is there some reason the disks not being seen?

Cheers

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Hello Robin,

Thank you for posting. I will do my best to assist you.

Since Acronis software is using Windows native tools to detect external storage devices, it is possible some third party software is blocking access to that hard drive.

I would recommend the following troubleshooting guide and I would really appreciate if you could get back to me with an update, if you have any success with it or not.

Also, to localize the issue, can you please use the bootable media and let me know if it detects your external hard drive?

Let me know if you have additional questions please.

Thank you.