ABR10 - Cannot define FTP-target for backup (Error 0x0004000A)

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I try to define a job to backup a workstation to a NAS (FTS Celsius Q800), using ABR10 Build 10.0.12497. The FTP-server is recognized, the login (admin) and chossing the target-share works fine. But: after "getting the list of rights for storage space" i get an error 0x4000A with the message "error crating file" (sorry for the translation - my ABR10 is a german version).
Writing to the FTP-Share with microsofts FTP or using TotalCommander is no problem even writing to a subdir which is unfortunately not displayed in ABR10. I gues here is the problem located - access to the FTP-Share doesn't work corretly...

Does anybody know what's going wrong there and how to fix the problem?

Thanks in advance!

Frank

Mar, 12/14/2010 - 14:33
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Dear Frank,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will be glad to assist you.

Thank you very much for the detailed information provided! Unfortunately, still it is not clear why this issue is occurring - we need to check the logs of the product to have a full image of the problem. So this situation requires investigation. Could you please gather the following information? 

  1. AcronisInfo
  2. FTP logs
  3. What exactly you're backing up
  4. What happens in case you're saving the backup to another location?

After that please submit a support request with the information attached, and specify us the case number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Mer, 12/15/2010 - 10:55
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Dear Yana!

Thank you for the quick reply!
I just submited the support request and received the case number 00983485.

Kind regards

Frank

Mer, 12/15/2010 - 12:54