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Update to 12497: Crash install agent

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Hello,

I try updating from 12457 to 12497. While Updating the Agent I get the following warning message:

Acronis Backup & Recovery 10 Agent
Code: 013795832
Zeilenkennung: 0x851efe822fcbb4d6
Nachricht:

After that the update is rolling back, so I can not go to the newest version. Is there a way to update without a new installation an lossing the tasks and the config?

Steffen

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Hello Steffen,

Thank you for posting. I will definitely help you.

We can certainly fix this without completely removing the software and losing all the tasks and configs. Please generate an .msi installer log, so that I can check what exactly causes the installation to fail and send you an appropriate solution. Please include this report as well.

If you have additional questions, please let me know.

Thank you.

Hello,

Same issue and now the service completely stops using the English Version of 12497