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new install on new computer

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Hi paid for TI today and installed it on old laptop?
then went and got a brand new laptop, so been trying to install TI on new computer.
I have spent 4 hours trying to install it and still am trying.
have read most of help pages but not seeing any thing that help me.
any one can give me so help
thanks

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Alan, welcome to these public User Forums.

If you were able to install ATI on your old laptop, then the process should be the same for your brand new one too.  The only difference would be if you only purchased a single license which would require that you move the activation for ATI from the old laptop to the new one.

See KB 62744: Acronis True Image 2020 (Windows): "You've exceeded the maximum number of activations for this serial number" - for moving your license to the new computer.

If you are seeing a different issue with installing, then you will need to provide us with more information so we can try to help you?