Why is plus pack free for people who upgrade now and not when the product first came out.

Thread needs solution
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It doesn't seem fair that loyal customers who upgraded right away dont get the plus pack but 4 months later people do.

from the email I got "Dear Acronis customer,
During the holiday time we are happy to offer you the upgrade to Acronis True Image Home 2010, the newest version of backup & recovery solution for home PCs along with a free copy of Acronis True Image Home 2010 Plus Pack, featuring enhancements for advanced home users!

Just three months after its release, Acronis True Image Home 2010 has already received over 150 positive reviews from top IT-magazines around the world, claiming this to be the best version of True Image ever released and outpacing other solutions on the market! "

So How I get the plus pack since I upgraded way back in september???

Mar, 01/19/2010 - 15:45
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Hello scott scheuerman,

Thank you very much for your post and for being a loyal Acronis customer.

The Christmas promo campaign was launched as a way for out customers to get a little bonus during the holiday season, I am very sorry if you felt left out in some way.

As a compensation for this and for being with us for over 5 years, my manager has approved that we offer you a free Plus Pack add-on for Acronis True Image 2010 Home.

I shall send you a Private Message with the details, please let me know if there is anything else I can assist you with.

Thank you very much for your time.

Mer, 01/20/2010 - 17:14
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Hi Anton,

I am in the same position as Scott and would appreciate the Plus Pack add-on.

Thanks,

Wayne

Ven, 01/22/2010 - 17:40
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Hi Anton,

I am also a loyal Acronis customer (TI Home 2009 and now 2010) and I woul appreciate it, if you can send me the plus pack too!

Thanks,

Marcus

Ven, 01/22/2010 - 19:47
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This promo is a dumb idea and should be given to all. I've been a loyal customer for years but have no proof as I never bothered to register or when I have it's been under user names I've long forgotten.

Ven, 01/22/2010 - 20:23
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I agree its jet another own goal, those of us with 2010 have suffered the extra months of problems which could be why there is now the need to have a give away to get more to pay for the upgrade. It’s those who have been acting a beta testers who should be getting extras!

Ven, 01/22/2010 - 22:13
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Anton wrote:
The Christmas promo campaign was launched as a way for out customers to get a little bonus during the holiday season...

More likely, it was a way to wrangle a few more customer upgrades out of folks (like me) who had not too long ago spent $ to upgrade to ATI11 and otherwise might not be inclined to upgrade.

I bought (bit), and the free Plus Pack was a main reason.

Ven, 01/22/2010 - 22:33
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I was disappointed to visit Acronis' website to upgrade my TI2009 to TI2010, when I saw the *free* plus pack promotion which didn't include upgrading the software. Very misleading. In fact when given the choice to buy or upgrade TrueImage, the promotion is clearly under *both* items. So if it is only available to people who purchase the full program, why not say so?

Sab, 01/30/2010 - 04:23
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I too have been a customer since 2005.
I have version 9 - 10 - 11 and would like to upgrade to 2010 with the free plus pack.
However, this is not the case when I go to check out only version 2010 is there minus the plus pack until April 30th.
I will only upgrade for the $29.95 price if the plus pack is included otherwise forget it.
Gary W. Hill

Ven, 04/16/2010 - 18:56
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Even worse. I bought the Plus Pack when it was first offered.

Two weeks ago I downloaded 7046. I uninstalled my previous version, 6053, to do a clean install of TrueImage.

Then I installed 7046. When I tried to install the Plus Pack, a message said that the Plus Pack I had would only install in version 6053.

Nowhere could I find where to download a later version of Plus Pack.

So now I can't even use it, after paying for it.

Ted

Ven, 04/16/2010 - 23:17
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Did you register the Plus Pack serial number in your account? It also has to be registered along with TI Home.

Ven, 04/16/2010 - 23:58
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Gee. That was it. I registered it and the new download appeared immediately.
Thank you.

Ted

Sab, 04/17/2010 - 11:25
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Merry Xmas to every one although it is a day past that Merry day - Dec 26, 2010
I have a different problem...

I upgraded my ATI-9 to ATI-11 paying the upgrade price - no issues there.
But I also purchased an UPGRADE plus package for ~$20 thinking the upgrade meant the upgrade from ATI-9 to ATIH-11 + the plus add on

But during install, I could only install the ATIH-11 and not the plus add on over it!
The install program asks for the serial number for the plus package which I have but then asks for the serial for the previous version -what previous version I ask myself. Looked acronis site for an answer but no luck finding an answer.

Anyway I can correct this? It's been a distracting day otherwise....

Dom, 12/26/2010 - 18:30
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Hello Gopal Gopinathan,

Welcome to our Forum, and thank you for sharing your experience with us. I understand your concern, and will gladly shed the light to the situation.

Plus Pack's asking you for the additional serial key since Upgrade licenses doesn't work unless you specify the license of the previous version. We have 2 options of solving the problem:

  1. We can refund you the Plus Pack order and remove the license, and after the refund's issued, you will be able to purchase a full version of Acronis True Image Home 2011 Plus Pack
  2. We can change you the license, but it will cost you a Service Handling Fee: $10.

Please let us know which option is more convenient for you, and we will proceed with it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Lun, 12/27/2010 - 14:43
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Hello Yana
Do I have to cancel both orders -upgrade ATIH2011 and the upgrade 2011 Plus package?
As I have been using Acronis since 2005 (started with version 9 after walking away from Casper 2.0) what would be the total cost for these upgrades.

Mind you I also upgraded my ADD from 10 to 11 just before Xmas.

If that is the case, let me cancel both and re-order then again, this time with correct versions so that the plus package can be installed over the ACIH2011.

By the way, all the discount coupons for Xmas and family pack offers etc are very confusing to me.

So, please (please...please!) indicate in your reply, the exact items I need to buy and how much it would cost.

Thank you for your fast response.

By the way, since I bought a WD RE4 500G hard disc for Xmas (I buy my own presents) I tried to use the ATIWD version without much success. Would you believe I had to use Casper 2 to format the disc but waiting for the ATIH to clone my old disc before it konks out.

Mar, 12/28/2010 - 03:57
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It is unfortunate that Acronis like many other vendors has begun to change from a customer oriented company to a bottom line bean counter company.

I like others have been buying their product for many years, and am a registered beta tester with them.

I also purchased the upgrade when it was first available.

A couple of years ago that loyalty was worth something, but those company/customer relations are becoming a thing of the past.

Mar, 12/28/2010 - 15:08