"Backup date cannot be found" Error

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I am receiving this error.

The standard response in the knowledgebase and forums seems to be "upgrade the schedular" with a file that looks to be dated back around 2005... I already have build 7046 of True Image Home 2010 already installed. It supposedly has the fix already. So I've already done that (I started with 7046 in fact). See below for a recent log file.

It's still backing up correctly to the network drive. It's just that now it's hit the error now the backup size has hit the size limit I set for backups.

Any ideas?

Thanks
Christian

1 Information 3/09/2010 10:02:35 AM Operation Laptop Backup started.
2 Information 3/09/2010 10:02:36 AM Priority changed to Low.
3 Information 3/09/2010 10:02:38 AM Analyzing partition '0-0'...
4 Information 3/09/2010 10:02:39 AM Analyzing partition 'C:'...
5 Information 3/09/2010 10:02:39 AM Analyzing partition '1-5'...
6 Information 3/09/2010 10:02:39 AM Analyzing partition '1-6'...
7 Information 3/09/2010 10:02:40 AM Analyzing partition 'D:'...
8 Information 3/09/2010 10:02:40 AM Create Incremental Backup Archive Password Protected From: Disk 1 To file: "Z:\backups\TSG1_1M6SY1S\Laptop_@machine@_@date@_@time@.tib" Compression: High
9 Information 3/09/2010 10:02:42 AM Pending operation 143 started: 'Creating partition image'.
10 Information 3/09/2010 10:02:42 AM Locking partition C:...
11 Information 3/09/2010 10:06:14 AM Pending operation 143 started: 'Creating partition image'.
12 Information 3/09/2010 10:06:14 AM Locking partition 1-5...
13 Information 3/09/2010 10:06:17 AM Pending operation 143 started: 'Creating partition image'.
14 Information 3/09/2010 10:06:17 AM Locking partition 1-6...
15 Information 3/09/2010 10:06:17 AM Pending operation 143 started: 'Creating partition image'.
16 Information 3/09/2010 10:06:17 AM Locking partition D:...
17 Information 3/09/2010 10:10:21 AM Pending operation 140 started: 'Saving partition structure'.
18 Information 3/09/2010 10:10:22 AM Consolidate Backup Archive Location: "Z:\backups\TSG1_1M6SY1S\Laptop_TSG1_1M6SY1S_3_09_2010_10h2m.tib" Destination: "Z:\backups\TSG1_1M6SY1S\Laptop_TSG1_1M6SY1S_3_09_2010_10h2m_7D53DC35-9997-412C-A0D9-357713C2B447.tib"
19 Error 3/09/2010 10:10:23 AM Backup date cannot be found.
20 Error 3/09/2010 10:10:23 AM Backup date cannot be found.
21 Error 3/09/2010 10:10:23 AM Operation has completed with errors.

Ven, 09/03/2010 - 00:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Christian,

Welcome to the forum and thank you for posting. I will definitely assist you.

Please accept my apologies for the inconvenience. There was a known issue with the previous build of Acronis True Image 2010 Home when during consolidation this error would come up: Backup date cannot be found

It was resolved in the latest build and most likely this new issue will require additional investigation.

I will send you a private message in a few minutes with the necessary instructions so that you can contact our Support team and get this resolved.

Please let me know if you have additional questions.

Thank you.

Ven, 09/03/2010 - 09:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I'd agree that it wasn't fixed in 7046. Here's some entries from the log

<log build="7046" product="Acronis True Image Home" task="0527F487-F3F1-4D97-8D54-78904086F121" task_name="daily backup" uuid="4FC3BA83-6C84-4033-9AD6-A9F1C20B3D1A" version="13.0">
    <event code="2" id="1" level="2" message="Operation daily backup started." module="100" time="1283414465" />
    <event code="11" id="2" level="2" message="Priority changed to Low." module="100" time="1283414467" />
    <event code="503" id="3" level="2" message="Analyzing partition '0-0'..." module="1" time="1283414470" />
    <event code="503" id="4" level="2" message="Analyzing partition 'C:'..." module="1" time="1283414471" />
    <event code="1008" id="5" level="2" message="&lt;bold>Create Differential Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;H:\Backups\@machine@_C_@date@.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1283414471" />
    <event code="504" id="6" level="2" message="Pending operation 143 started: 'Creating partition image'." module="1" time="1283414490" />
    <event code="506" id="7" level="2" message="Locking partition C:..." module="1" time="1283414490" />
    <event code="504" id="8" level="2" message="Pending operation 140 started: 'Saving partition structure'." module="1" time="1283414972" />
    <event code="1026" id="9" level="2" message="&lt;bold>Validate Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Location:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;H:\Backups\KLAPTOP_C_9_2_2010.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1283414972" />
    <event code="504" id="10" level="2" message="Pending operation 3 started: 'Validate Backup Archive'." module="1" time="1283414972" />
    <event code="1031" id="11" level="2" message="&lt;bold>Consolidate Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Location:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;H:\Backups\KLAPTOP_C_9_2_2010.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Destination:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;H:\Backups\KLAPTOP_C_9_2_2010_A3EF87CC-B201-4A4C-942D-19B05539043A.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1283416243" />
    <event code="1002" id="12" level="4" message="Backup date cannot be found." module="11" time="1283416243" />
    <event code="1002" id="13" level="4" message="Backup date cannot be found." module="11" time="1283416243" />
    <event code="5" id="14" level="4" message="Operation has completed with errors." module="100" time="1283416243" />
</log>
<log build="7046" product="Acronis True Image Home" task="0527F487-F3F1-4D97-8D54-78904086F121" task_name="daily backup" uuid="6115053D-383D-43A0-9C24-4583E9A20600" version="13.0">
    <event code="2" id="1" level="2" message="Operation daily backup started." module="100" time="1283500863" />
    <event code="11" id="2" level="2" message="Priority changed to Low." module="100" time="1283500864" />
    <event code="503" id="3" level="2" message="Analyzing partition '0-0'..." module="1" time="1283500865" />
    <event code="503" id="4" level="2" message="Analyzing partition 'C:'..." module="1" time="1283500866" />
    <event code="1008" id="5" level="2" message="&lt;bold>Create Differential Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;H:\Backups\@machine@_C_@date@.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1283500866" />
    <event code="504" id="6" level="2" message="Pending operation 143 started: 'Creating partition image'." module="1" time="1283500885" />
    <event code="506" id="7" level="2" message="Locking partition C:..." module="1" time="1283500885" />
    <event code="504" id="8" level="2" message="Pending operation 140 started: 'Saving partition structure'." module="1" time="1283501413" />
    <event code="1026" id="9" level="2" message="&lt;bold>Validate Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Location:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;H:\Backups\KLAPTOP_C_9_3_2010.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1283501414" />
    <event code="504" id="10" level="2" message="Pending operation 3 started: 'Validate Backup Archive'." module="1" time="1283501414" />
    <event code="1031" id="11" level="2" message="&lt;bold>Consolidate Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Location:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;H:\Backups\KLAPTOP_C_9_3_2010.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Destination:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;H:\Backups\KLAPTOP_C_9_3_2010_ACDEF405-574C-40CF-AA04-B41B9D80BDB5.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1283502728" />
    <event code="1002" id="12" level="4" message="Backup date cannot be found." module="11" time="1283502728" />
    <event code="1002" id="13" level="4" message="Backup date cannot be found." module="11" time="1283502728" />
    <event code="5" id="14" level="4" message="Operation has completed with errors." module="100" time="1283502728" />

Mer, 09/15/2010 - 03:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
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I continue to get the error of "backup date cannot be found. I have update to all the recent updates of Acronis Image Home 2011. Machine also crashes when running automatic backups?

Please advise?

Ben
<?xml version="1.0" encoding="UTF-8" ?>

Create Incremental Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue">My Data</textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">""</textcolor></indent><indent value=4><endl/>Compression: <indent value=10><textcolor value="navyblue">Maximum</textcolor></indent><indent value=4><endl/></indent><endl/>" module="11" time="1294098596" />
Consolidate Backup Archive</bold><endl/><tabpoint value=30><indent value=4>Location: <indent value=10><textcolor value="navyblue">"\\BEN-BA-063964\BENS_BLACK_ARMOR\December 2010 Backup\Nov_2010_Backup2010-11-24_151717.tib"</textcolor></indent><indent value=4><endl/>Destination: <indent value=10><textcolor value="navyblue">"\\BEN-BA-063964\BENS_BLACK_ARMOR\December 2010 Backup\Nov_2010_Backup2010-11-24_151717_F632211F-CEDC-4B65-96F0-530CDD0A12DB.tib"</textcolor></indent><indent value=4><endl/></indent><endl/>" module="11" time="1294099045" />

Mar, 01/04/2011 - 17:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 3

More info:
1 Information 1/3/2011 5:49:49 PM Operation Dec 2010 backup started.
2 Information 1/3/2011 5:49:50 PM Analyzing partition '0-0'...
3 Information 1/3/2011 5:49:50 PM Analyzing partition 'C:'...
4 Information 1/3/2011 5:49:51 PM Analyzing partition '0-0'...
5 Information 1/3/2011 5:49:52 PM Analyzing partition 'E:'...
6 Information 1/3/2011 5:49:54 PM Locking partition C:...
7 Information 1/3/2011 5:49:56 PM Create Incremental Backup Archive From: My Data To file: "" Compression: Maximum
8 Information 1/3/2011 5:57:25 PM Consolidate Backup Archive Location: "\\BEN-BA-063964\BENS_BLACK_ARMOR\December 2010 Backup\Nov_2010_Backup2010-11-24_151717.tib" Destination: "\\BEN-BA-063964\BENS_BLACK_ARMOR\December 2010 Backup\Nov_2010_Backup2010-11-24_151717_F632211F-CEDC-4B65-96F0-530CDD0A12DB.tib"
9 Error 1/3/2011 6:05:39 PM Backup date cannot be found.
10 Error 1/3/2011 6:05:39 PM Backup date cannot be found.
11 Error 1/3/2011 6:05:40 PM Operation has completed with errors.

Mar, 01/04/2011 - 19:43