Pay per incident support??

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WTF???!!!! You pay for the software and then you have to pay for support? First of all, this software is turning out to be more of a pain than the problems it is supposed to solve. And now I find out I can't even get help with what is probably a basic issue without digging through a bunch of forums and KB posts? BS start to finish. I would NEVER have paid $$ for this software if I had known. Just like the rest of America, Acronis is bought in to misrepresentation and crappy service. Sad but its just how business gets done these days. So Sad.
GVS

Dom, 01/09/2011 - 01:59
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Well, I still haven't purchased as I have 6 open forum posts that are waiting for Acronis people to reply to. I've sent the same to the pre-sales team and have no answer there either... so if any one from Acronis is reading -- if you want more money, answer my questions and then I can purchase!

Dom, 01/09/2011 - 14:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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George Van Sickle wrote:

WTF???!!!! You pay for the software and then you have to pay for support? First of all, this software is turning out to be more of a pain than the problems it is supposed to solve. And now I find out I can't even get help with what is probably a basic issue without digging through a bunch of forums and KB posts? BS start to finish. I would NEVER have paid $$ for this software if I had known. Just like the rest of America, Acronis is bought in to misrepresentation and crappy service. Sad but its just how business gets done these days. So Sad.
GVS

You can get a refund within 30 days. Save yourself some aggravation and get a refund.

Dom, 01/09/2011 - 23:00