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Missing and useless backup descriptions.

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I start the recovery process using the recovery CD. I know by other means that I have eight seperate full HHD images in a secure zone on a dedicated internal HDD. The initial TI recovery screen shows that I have just two backups available namely the 23rd and 26th inst. Whereas in reality I have backups from the 23rd to the 30th inclusive.
I know there is a bug which means that any backups which have been restored are excluded from the recovery CD list. However I have only restored twice so at least 6 should have been listed.
I eventually manage to locate today's backup by expanding theCD list but if I had wanted to go back to the 24th, 25th, 27th, 28th or 29th. I would have been out of luck.

There are of course ways to work around and find a supposedly missing backup but surely browsing for backups from the CD should come up with a complete list of backups in the storage location. I could find a pile a blue coffins in the secure zone, However these did not have any dates or sizes so it is a bit of a lottery as to which one to choose.

Come on Acronis get at least this part of the GUI sorted out. Other shortcomings of the GUI can be worked round whilst booted in the OS in the cool light of day, However when a user is not just testing but has had a real HDD failure it is essential that the recovery CD screen should contain all the necessary information to make a successful restore before panic and despair take over.

Incidentally the data that is available from the recovery CD varies depending which way the wind is blowing. A couple of days ago there was was a row of yellow tabs specifying backup days that had not been restored. Just now there were only two such tabs.

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Hello xpilot!

Thank you for sharing your concerns with us.

I've checked our internal resources and contacted the Development team: we have never received any reports about such issue, thus this problem is unknown to us and requires investigation. Our development team would like to take a closer look at it, and we'd appreciate if you could gather the following information: 

  1. Screen-shot of the problem (photo)
  2. Exact sequence of steps performed
  3. Acronis Info from the problem machine if possible

After that please submit a support request with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!