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Repeated Disk Cloning Failed Error: Potential HP Recovery Partition Error?

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Hi there, 

I have tried and failed to perform a Disk Cloning a number of times now. I am attempting to my 1 TB TOSHIBA MQ01ABD100 HDD to a smaller Crucial MX500 500GB SSD. The cloning makes it 90% of the way and then I get the error message 'Disk Cloning Failed. Check log for details.' Below is the log from the cloning attempt. 

24/06/2020 23:27:50: 00 7628 I00640002: Operation Clone Disk started.
24/06/2020 23:27:50: 00 7628 I00640000: Operation description: Clone Disk 1. Clearing disk Hard disk: 2
2. Clearing disk Hard disk: 2
3. Copying partition Hard disk: 1 -> 2 Drive letter: - File system: FAT32 Volume label: Size: 260 MB
4. Copying partition Hard disk: 1 -> 2 Drive letter: C: File system: NTFS Volume label: Windows Size: 916.2 GB -> 452.1 GB
5. Copying partition Hard disk: 1 -> 2 Drive letter: - File system: NTFS Volume label: Windows RE tools Size: 980 MB
6. Copying partition Hard disk: 1 -> 2 Drive letter: D: File system: NTFS Volume label: RECOVERY Size: 14.07 GB -> 12.35 GB
7. Copying MBR Hard disk: 1 -> 2
.
24/06/2020 23:29:15: 00 7628 I000101F8: Pending operation 52 started: 'Clearing disk'.
24/06/2020 23:29:15: 00 7628 I000101F8: Pending operation 52 started: 'Clearing disk'.
24/06/2020 23:29:15: 00 7628 I000101F8: Pending operation 14 started: 'Copying partition'.
24/06/2020 23:29:36: 00 7628 I000101F8: Pending operation 14 started: 'Copying partition'.
24/06/2020 23:48:24: 00 7628 I000101F8: Pending operation 14 started: 'Copying partition'.
24/06/2020 23:48:44: 00 7628 I000101F8: Pending operation 14 started: 'Copying partition'.
24/06/2020 23:48:45: 00 7628 E000101F6: Error 0x101f6: A format/resize error.
24/06/2020 23:48:45: 00 7628 I000101F8: Pending operation 61 started: 'Copying MBR'.
24/06/2020 23:49:39: 00 7628 E013C0005: Error 0x13c0005: Operation has completed with errors.
 

If anyone has any ideas what may be happening to prevent the cloning from finishing they would be greatly appreciated. 

Thanks. 

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I think the following line may be instructive:

24/06/2020 23:48:45: 00 7628 E000101F6: Error 0x101f6: A format/resize error.

This suggests to me that the new drive does not have sufficient capacity to fit the content of the old drive. 

Am I correct in assuming that you are doing the clone from within Windows. If so did the PC reboot and use the temporary Linux installation to complete the task.

While Acronis can clone from within Windows, things can sometimes go wrong. I always make a backup before doing a clone - although I tend to restore to the new drive rather than do a clone.

If there is a space issue, I would suggest reducing the size of the Windows partition so that the partition will fit on the new drive without the need for it to be resized.

You may need to move some date off the drive in order to have enough space.

Ian

Hi Ian. 

Thanks for getting back to me. I just need a few things clarified: 

1. By performing within Windows do you mean simply booting up ATI while my computer is turned on rather than using Rescue Media Builder? That is how I have tried to clone my disk so far. 

2. When the cloning operation gets to the end it just says that it has failed. The PC doesn't reboot. 

3. I'm currently only using 84.7 GB of space on my current HDD and I assumed that as long as the amount of used space on the source drive is sufficiently less than the destination drive, cloning from a larger HDD to smaller SSD was okay. 

4. Using disk management I queried the amount of the partition that was shrinkable, I have enclosed a picture showing the amount. 

Thanks for your help. 

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Neil, from looking at the disks involved here, this looks like you are cloning a laptop drive and doing this from within Windows with the new drive connected externally, and if so, this may not result in a working clone at the end of the process.

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

The issue shown in your log is that ATI is having problems shrinking the size of laptop factory Recovery partition (14.07GB size) which is where the format/resize error is being shown.

If your laptop shipped with an earlier version of Windows, i.e. Windows 7 or 8.1, then it is very unlikely that you would want to reset it back to how it was shipped from the factory and you could simply make a backup of that 14GB partition then delete it to free up the extra space.

If you want to keep that factory Recovery partition, then download a copy of the free MiniTool Partition Wizard software and use this to shrink your main C: OS partition to around 400GB which should allow ATI to do any further resizing.
Note: Windows disk management will never give you the option to shrink the partition this low despite having lots of free space on the partition!

Please ensure that you have a full Disk backup of the source drive before making any further attempts at cloning - this is your safety net against any errors or mistakes!

See KB 63226: Acronis True Image 2020: how to create bootable media

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

I think I will delete the HP Recovery Partition. 

I've had the computer for over 3 years now so would it be safe to assume that there is no reason for me to have to use the HP Recovery Partition. The product shipped with Windows 10 but I can't imagine that I would have any reason to recover the system to the version of Windows 10 that is over three years old. 

Also, just in regards installing the SSD and then performing the Clone from Acronis Rescue Builder.

In most of the tutorials I watched on Cloning a hard disk to ssd, the destination disk is connected to the laptop via USB/SATA cable, including the step by step guide on the Crucial.com website. Why is it that some of these tutorials use this method when the Acronis Rescue Builder is the better option? 

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Neil, if you make a backup of the HP factory recovery partition, then you will always have the option of restoring it if it was ever needed, though it is doubtful that it would be.

In terms of the methods shown in tutorials and guides provided by Crucial etc, let me just say that I see too many users coming to these forums telling tales of woe having followed that advice.

The Acronis KB 2931 I quoted above has that advice for a very good reason, the main point being that it works!

Thanks a lot for your help, Steve. I will follow the steps you have outlined and update this forum with the results. 

Neil, see forum topic: Help with cloning single drive with 2 partitions, can only clone one - other drive disappears on clone - where I documented my own upgrade of my HP Omen laptop SSD along with screen images of the steps taken.