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TIH File Backup Does Not Work For Me

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Can’t create file backup with Acronis TIH. No matter what directories/files I select I get “backup successful” message after a few seconds, but backup is typically only 1.5KB, even for large (14-23GB) folders. Disk/partition backup seems to work properly.

Currently using Version 2011, latest build 6597. Tried going back to earlier version (build 5519) as well as latest build of TIH 2010 (build 7154), but same problem occurs for all versions. Also tried uninstalling TIH 2011 using True Image Home Cleanup program and then reinstalled but still same problem.

Would appreciate any suggestions anyone might have for fixing this problem.

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Alan,

Are you using any type of file encryption software (bitlocker, truecrypt, windows file encryption, etc.)?

You can get a refund for your purchase within 30 days, I believe.

No, I am not using any file encryption.

It seems that my 30 days was up in late December but I didn't discover this problem until shortly thereafter and have spent a lot of time trying to see if I could solve it.