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Error backup in Debian 9

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Hi guys! i need help! i can´t solve this problem, i have this version of operation system:

Linux CR-017 4.9.0-14-amd64 #1 SMP Debian 4.9.246.2 (2020-12-17) x86_64 (CR-017)

and the error that Acronis returns is:

The SnapAPI kernel module is not loaded for the kernel 4.9.0-14-amd64 that is running in this system. Install the module for this kernel version, and then retry the backup.

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Hello Leonel,

Welcome to Acronis forums!

Please follow recommendations from this KB article: https://kb.acronis.com/content/62490