ACRONIS TRUE IMAGE 2011 UPDATE A DISASTER
Here is my response to a follow up email sent to me by Acronis Technical Support.
I would like you to forward this email to your management team.
First of all when I installed the 2011 update a couple of months ago the video display for many of the Acronis screens got scrambled. While the update was loading I had a black screen with a white cursor for the longest time being displayed and I thought that my PC was corrupted, there should have been some mention in the update that this behavior may occur. The update also screwed up the process when you go to set up a file backup, the directory name is no longer correctly displayed for the name of the backup, when you type in the correct name the software hangs for a few minutes before it finally fills in. I had recovered my system using Acronis 2010 with no problem previously but a recovery using 2011 with the update screwed up the drive letter assignments and made the wrong drive active so that every time I restarted my PC it booted up the Dell Utility program. My chat session was absolutely no help what so ever and I ended up purchasing Acronis Drive Manager to correct the drive assignments and setting the active drive. That was after I spent hours doing another unsuccessful recovery and trying everything I could think of to get my PC up and running correctly. I am totally disappointed in Acronis for your lack of quality control and for your putting software out to your customers without fully validating the update. I paid $25.00 for Acronis Drive Manager and feel that you should reimburse me for it because of the grief that your inferior product Acronis True Image Home 2011 Update caused me. I would not recommend your product to anyone. I also have the feeling that you will just totally blow off this email.
