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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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We paid Tech Data for an additional year of support as we have a support need. However, for some reason, we can't use the Tech Data invoice number to get that support as our customer has been unable to do a backup since 01/15/2011. Any ideas?

thanks

Mar, 02/08/2011 - 16:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello David,

Thank you for finding time to open the thread regarding this question, I will be glad to address it.

Could you please kindly send me the order ID or purchase confirmation of the support agreement? I will forward this information to the Sales Experts team, they will be able to sort this situation out.

Meanwhile you can specify the details of the issue to me, I'll do my best to help you with it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 02/08/2011 - 20:33