I am very disappointed in True Image Home 2011
I've been using Acronis for quite a while and though there have always been a few "gotchas" here and there, for the most part I have been very satisfied. In the 2009 version (V9?) it took maybe 25 seconds to set up a backup on my multi-drive home network. Very fast, very straightforward.
In 2011 it takes for-e-e-e-v-v-v-e-e-r-r-r-r! Is very frustrating. And is nearly unusable.
The software has gotten "too cute", "too fat" and "too automatic" -- so much so I wrote a post on my IT website about it (though I did not name Acronis).
Maybe Acronis is trying to dumb their software down for some mythical idiot user somewhere. But for the rest of us, or at least speaking for myself, I found 2011 quite unusable. I spent more time messing with it (and it got it wrong, missing backup images, too boot) than it finally took to do the backup ... the one that I used to be able to stage (without all of the "automatics" going on) in a few clicks and less than 30 seconds.
I'm rolling back to my prior version and will likely never upgrade again if this is the direction Acronis is heading.
Signed,
Very Disappointed.
Maybe Acronis is trying to dumb their software down for some mythical idiot user somewhere.
that would be me
I agree with the original poster 110%. I hate the 2011 version, it is utterly incomprehensible to setup a manual backup plan. For new customers I buy them the latest version and then actually install 2010 instead.
I agree. I have used Acronis for several years and this is the worst version they have ever made!
They should be ashamed of themselves for charging people for this.
I'm considering trying to roll back to the 2010 version.
I have made backups manually, scheduled backups seem to never run they fail with a script error, but I can't find a way to restore individual files.
Somewhere looking through the forums it said to right click on the backup and it brings up the tool for restoring but IT DOES NOT.
And they want to charge you $10 if you have any problem and need help.
What a rip off.
Needless to say I'm not a happy camper.
I have recommended Acronis to many people but I can no longer do so.
Hopefully they will pull their head out of it's current location and redo this piece of **** pronto.
I wholeheartedly agree with the original poster! I had the trial of ATIH 2011 and was extremely disappointed with just about every aspect in this update. I'm neither a novice nor expert computer user but I can certainly figure out whether a new iteration of a product is easier to use, new improvements (instead of old improvements(!) are beneficial to me, or even worth calling the product a major new release. I've used ATIH for the last five years and when 2011 was released & I tried it - I said no way, found Norton Ghost for $19.00 - but even that was nineteen dollars too much - switched back to ATIH 2010 St'd, used the newest update, and am using that. Maybe ifs there is enough feedback ATI 2012 will be decent enough for me to upgrade to.
All,
I am glad that I'm not the only one who finds 2011 intolerable as an "upgrade" or that it runs completely out of control.
This weekend, now that I won't have to shovel several feet of snow in order to get out of the house, I plan on restoring the prior version and just eating the upgrade cost and writing it off as a "learning experience". Next time, if there is a next time, I will test drive the upgrade first.
2011 is very disappointing in all respects. As Arizona Willie noted, he used to recommend this to others but can't and won't anymore. I couldn't agree more. As an "IT Guy" I look for solutions that make my life simpler not add to my frustration level by treating me like an idiot who has no idea what to do with backup and restore software. I have no intentions of purchasing another Acronis product or recommending Acronis to anyone, not until Acronis corrects their three software sins: "too cute", "too fat", "too automatic".
Sorry Acronis, but you seriously blew this one. Big time. Stop messing around with "Agile" methodologies that iterate projects to death and focus on your users instead. You are there to help us do OUR jobs better not to satisfy your "OH WOW LOOK WHAT I DID ISN'T THAT COOL?" urges.
FromTheRanks
For new Customers I buy them the latest version and then actually install 2010 instead.
Since this 'regression' is exactly what I have been suggesting to colleagues, DAK what Acronis's licensing position is on this? If I buy a 2011 licence online and use that licence key to install 2010,
a. will it be accepted by TI 2010
b. if so is this within Acronis's licence conditions?
Yes another agree. I hate the new format showing the list of backups. It's useless to me as a single full backup only user. I like the old one with the double green line and it always said what it was doing backing up or validating. I knew it was done back then. I to would like to return to v 10. But not sure if it works with Win 7.
I'm going to join the pile-up of users who HATE TI Home PP 2011.
1. The interface is non-intuitive and so oversimplified it is unusable.
2. Navigation while selecting backup options is so SLOW it reminds me of the days I tried to run Win 3.1 on a 286 machine. Backups that took 1.5 hours in previous versions run over 4 in 2011. Unacceptable today with 500Tb to 1TB drives being the norm.
3. There is no longer a calendar letting you know if backups were successful by date.
4. I don't know where failed backup messages go, but I have to open the software daily to see if it worked.
5. I just restored files from a hard drive failure. My data file .tib had been created in 2011 with validation checked. There was no indication it failed and a manual validation passed. When I tried to restore a 3.2 gb Outlook.pst file, I got one with ZERO bytes. 2 hours on chat with a very helpful tech failed to resolve the issue & I ended up losing 10 days of email. This is very unsettling for a product we put so much trust in. Include a validation process that works.
6. The various backup tasks are in a large scroll down area that looks like the visuals went from Ms Sans Serif to Magic Markers. It is HUGE and very difficult to view at a glance. Working back and forth with different backups is punitive and slow.
7. I do like the new option to quickly change the scheduled time/date of backups without having to navigate to it through the older edit option.
8. TI Home 2011 should have an opening screen option to ask for your money back when you find out how horrible it is compared to previous versions.
9. Acronis should not lose focus that we buy this product for serious protection of valuable data. We do not want it to look like a Wii application. It should be solid and reliable. Please leave cute for the gamers.
10. Kudos to your chat support techs. There is a very short wait to contact them & they are extremely helpful.
There. I feel a little better. Now I'll see how easy it is to get my upgrade price refunded & go back to a version that works.