Can't see USB HDD on Ti 2018 or 2021

Thread needs solution
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Hello All,

I'm having a right frustrating time with UEFi Rescue Media (PE) for Ti 2018 AND 2021. When Attempting to either backup or restore TO a USB HDD, I'm left with the nuisance of not being able to the see that drive. It sees it just fine when prompted for the drive to backup, but when the internal HDD is selected, and I try to direct the software to back it up, I cannot select my portable HDD.

This is the case with 3 different motherboards and a brand new laptop.

Acronis Ti 2014 in MBR mode sees the USB HDD just fine, and I can backup to it, but I need UEFi rescue media to restire it to the new laptop and am at a loss. I want to let loose with a flurry of obsenities, but will hold off in case it's some silly little thing, and something idiotic that I am doing, or not doing.

Thanks in advance for the help.

Cheers
Dave

Mer, 07/28/2021 - 06:16
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mvp

Dave, welcome to these public User Forums.

What size of USB HDD is involved here, is this using GPT or MBR, and is it connected directly to the motherboard USB ports when being used?

What type of rescue media are you using / how did you create this?

The recommendation is to use the 'Simple' WinPE version of the rescue media created on the system where it will be used (from the Windows Recovery Environment to pick up device drivers needed etc).

Mer, 07/28/2021 - 10:21
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Just to clarify the situation,

Using True Image 2018 bootable media or True Image 2021 bootable media, on a UEFI system:

  • Backup internal HDD to external (USB) HDD: does not work.
  • Backup external HDD to internal HDD: works.

Using True Image 2014 bootable media, on a MBR (BIOS ?) system:

  • Backup internal HDD to external (USB) HDD: works.
  • Backup external HDD to internal HDD: works.

Is this right?

Can you clarify what you mean by MBR? Are you using a BIOS system and it works in this case? Or is this the same UEFI system but running in legacy BIOS compatibility mode with a MBR formatted disk? Am I to understand that this test was done using True Image 2014 bootable media? Why use so old version? Why not try 2018 or 2021 that you have? Are all these tests done on the same computer/motherboard?

Am I to understand that you are attempting to migrate your data from a desktop PC to a new laptop PC? And you want to do this by creating a disk image of your internal HDD in your desktop PC on the external HDD, and then connecting the external HDD to your new laptop PC and restoring the disk image to the internal disk of the laptop? Is that right?

I would second Steve's suggestion and create a Windows PE based Acronis bootable media. The Linux based Acronis bootable media has often issues, especially on newer hardware. But in order to create one you need Windows to be up and running, with True Image installed and activated on it.

You can download the Acronis bootable media from your Acronis online dashboard, but note that this media is Linux based (due to the nature of open source software being freely distributable which is in stark contrast to Windows). So you need to create the Windows based bootable media on a live Windows system, preferably on the same hardware you intend to restore your backup to (this is to ensure that all necessary drivers are baked in from the get go).

Another possible solution for your situation that you could explore, is the ability to clone the old disk, as opposed to creating a backup of the old and restoring it to the new disk. I personally have not worked with cloning in True Image so I can't say much about it, other than that I have seen people on this forum face issues with that procedure too. I personally always go for the same method as you, I create a backup of the old disk and restore it to the new disk. As I recall a recent discussion about this, cloning is supposed to be faster than backup/restore but more prone to errors and issues. That may not be the case in your situation, I think it depends mostly on what hardware you have or rather how old/new it is. The recent issues I read about cloning was related to M.2 SSD disks (and a possible bug in True Image).

Mer, 07/28/2021 - 11:17
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
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Steve Smith wrote:

Dave, welcome to these public User Forums.

What size of USB HDD is involved here, is this using GPT or MBR, and is it connected directly to the motherboard USB ports when being used?

It's a 2TB partitioned to GPT

What type of rescue media are you using / how did you create this?

PE rescue media created through Acronis Ti 2021 for Windows. I then tried the basic one loaded onto a memorystick for UEFI through RUFUS. Neither worked.

The recommendation is to use the 'Simple' WinPE version of the rescue media created on the system where it will be used (from the Windows Recovery Environment to pick up device drivers needed etc).

I appreciate your getting back to me. I transferred the backup to an MBR partitioned drive, and Acronis rescue meda was able to see it, so I'm thinking that was the problem.

Cheers
Dave

Gio, 07/29/2021 - 04:02
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Samir wrote:

Just to clarify the situation,

Using True Image 2018 bootable media or True Image 2021 bootable media, on a UEFI system:

  • Backup internal HDD to external (USB) HDD: does not work. (I can testify to this)
  • Backup external HDD to internal HDD: works. (I'll keep that is mind, would've been a decent solution early into the evolution)

Using True Image 2014 bootable media, on a MBR (BIOS ? yes) system:

  • Backup internal HDD to external (USB) HDD: works. (Yes, very reliable edition!)
  • Backup external HDD to internal HDD: works. (Yes, again)

Is this right?

Can you clarify what you mean by MBR? Are you using a BIOS system and it works in this case? Or is this the same UEFI system but running in legacy BIOS compatibility mode with a MBR formatted disk? Am I to understand that this test was done using True Image 2014 bootable media? Why use so old version? Why not try 2018 or 2021 that you have? Are all these tests done on the same computer/motherboard?

BIOS or MBR meaning booting legacy, old school on a machine that supports both

Am I to understand that you are attempting to migrate your data from a desktop PC to a new laptop PC? And you want to do this by creating a disk image of your internal HDD in your desktop PC on the external HDD, and then connecting the external HDD to your new laptop PC and restoring the disk image to the internal disk of the laptop? Is that right?

Correct

I would second Steve's suggestion and create a Windows PE based Acronis bootable media. The Linux based Acronis bootable media has often issues, especially on newer hardware. But in order to create one you need Windows to be up and running, with True Image installed and activated on it.

Yes. I created and tested both, on both 2018 and 2021 from the native programs within Win10

You can download the Acronis bootable media from your Acronis online dashboard, but note that this media is Linux based (due to the nature of open source software being freely distributable which is in stark contrast to Windows). So you need to create the Windows based bootable media on a live Windows system, preferably on the same hardware you intend to restore your backup to (this is to ensure that all necessary drivers are baked in from the get go).

I normally use the Acronis Windows builds to create both the PE and Linux rescue media as ISO's, then use RUFUS to create USB media.

Another possible solution for your situation that you could explore, is the ability to clone the old disk, as opposed to creating a backup of the old and restoring it to the new disk. I personally have not worked with cloning in True Image so I can't say much about it, other than that I have seen people on this forum face issues with that procedure too. I personally always go for the same method as you, I create a backup of the old disk and restore it to the new disk. As I recall a recent discussion about this, cloning is supposed to be faster than backup/restore but more prone to errors and issues. That may not be the case in your situation, I think it depends mostly on what hardware you have or rather how old/new it is. The recent issues I read about cloning was related to M.2 SSD disks (and a possible bug in True Image).

I seem to be in good company. Yes, I've used the cloning methof before, and would only use in dire need, or when risk mitigation of data loss is not a high oriority. Not that it hasn't been reliable in the past, it's just that if you screw the pooch, you really screw the pooch.

Thank you so much, Samir :) 

Gio, 07/29/2021 - 04:12
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Thank you Steve and Samir for getting back to me with thoughtful, non-smarmy (some forums are just painful) replies.

I think I'll probably go with removing the source media and attaching to the USB system and backing up to USB to see how that goes. As I said, I was later able to restore the backup, but only after I moved the image to a non-GPT USB disk. Come to think of it, I have no idea how that backup drive came to be partitioned that way.

Cheers
Dave

Gio, 07/29/2021 - 04:15
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Commenti: 29781
mvp

Dave, a brief comment, if your external USB HDD is only 2TB in size, then it doesn't need to be using GPT as this is really only needed for larger drive sizes which exceed the maximum size supported by MBR which is 2TB.

I don't have any such larger drives outside of my NAS which uses 2 x 3TB drives in RAID so have never tested the scenarios described above.  My own 2TB MBR HDD drives work just fine with both UEFI & MBR boot systems, so have never had a need to use different schemes!

The most import factor that needs to be stressed is to always boot the rescue media to match the BIOS mode used by the OS being restored.  This is to avoid Acronis getting clever and migrating the OS to a different BIOS mode based on how the media is booted!

Obviously, if you have drives larger than 2TB these will need to use GPT and in turn will need UEFI for best support.

Gio, 07/29/2021 - 15:18
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