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Acronis True Image 2018/Acronis Cyber Protect Home Office

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I have True Image 2018 with a Perpetual License and I have just been billed £55.99 by Cleverbridge AG for Acronis True Image Essential - 1 year subscription for 3 Computers. Are these two products the same thing or have I been charged for something else?

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Yes, it is something else. The license you have for ATI 2018 is perpetual and therefore there should be no further charges, assuming you have not asked for any kind of "update".

Cleverbridge is the agent for selling Acronis licenses but unless you did something explicit to purchase a subscription you should not be charged for anything.

Even if you get a subscription, the Essential is not the best choice.

You may need to dispute this charge.

There should be a link in the email that allows you to cancel the subscription - in my experience the refund is very quick.

Ian

Thanks for your comments, I asked Acronis about the payment and I have been refunded almost immediately. Thank you Acronis for your fast resolution.

Michael, thanks for the update. Glad it is sorted out.

Ian