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Unable to attach centralized vault

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Hi,

I recently upgraded our Acronis Management Server from version 11639_s_en to 12708, now because the original installation of the management server used the en installation file instead of the uk one I had to uninstall the Acronis from the management server. As this machine is also the storage node I had to delete the centralized vault whilst keeping the files so I could reconnect it once I finished installing the updated version of Acronis. Our centralized vault is setup on our SAN on our network connected to another machine. I have managed to install 12708_s_uk version on to the same machine and set it up as both a management server and the storage node correctly but when I try to reattach our centralized vault I recieve the following error message:

Log Entry Details

Type: Error
Date and time: 08/04/2011 14:08:39
Backup plan: [None]
Task: Vault attach
Managed entity type: [None]
Managed entity: [None]
Machine: AcronisMS
Code: 11,863,304(0xB50508)
Module: 181
Owner: user@domain
Message:
Task 'Vault attach' failed: 'Failed to attach vault '\\SANDisks\acronis vault\BACKUPS\'.
Additional info:
--------------------
Error code: 45
Module: 39
LineInfo: af0695fa9d42708f
Fields: $module : C:\Program Files\Acronis\StorageNode\StorageServer.exe
Message: Failed to attach vault '\\SANDisks\acronis vault\BACKUPS\'.
--------------------
Error code: 45
Module: 39
LineInfo: bf04567890123380
Fields:
Message: Failed to attach vault ''.
--------------------
Error code: 103
Module: 39
LineInfo: bf04567890123277
Fields:
Message: There are more than one vault metadata files. Keep only one vault metadata file and retry the operation.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0027002D+0x0027002D+0x00270067

Does anyone know how I can reattach our centralized vault?

Any help would be much appreciated.

Sean

0 Users found this helpful

Hello Sean,

Thank you for your post. I will do my best to help you.

It is not clear at the moment what caused this issue. I would recommend to contact our Support team via chat so that we may do a remote session and fix this problem.

Please let me know if you need additional help.

Thank you.