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Email notification about backup status states that it failed with an error but actual status shows it's good.

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Email notification about backup status states that it failed with an error but actual status shows it's good.

Windows 10 - up to date

Acronis - up to date

A full system backup runs & completes with validation fine.

But when trying to do a File & folder backup I keep getting my email notification about its status stating that it failed with an error. I go into the program to check on it and it says it completed with validation fine.

I totally deleted that backup along with settings, and set up a new one, but it is doing the same thing.

Any ideas?

 

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Alena, if you are using ACPHO or ATI 2018 to 2021, then use the MVP Assistant to check the logs for your backup task to see if they are indicating any issue with the operation?

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below.
MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.7.6)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant, i.e. Media Builder.

The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

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Hello Alena!

Could you kindly review and apply the solution provided in this KB article: KB Article Link?

Feel free to update the thread with your findings.

Best regards.