Backup stopped working after windows updates - Failed to run the backup and recovery engine.

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Our backup has been working fine but suddenly stopped after installing some windows updates and rebooting the server. Not sure which caused the prblem or if it is a coincidence. There are a series of errors in the task log as follows:
Code: 6,553,605(0x640005)
Module: 100
Message:
Operation has completed with errors.

Code: 6,553,604(0x640004)
Module: 100
Message:
Failed to initialize server.

Code: 6,553,618(0x640012)
Module: 100
Message:
Feature is disabled.

Error code: 0x640012
FeatureName = "FEATURE_ATIE10_COMMAND_LINE_TOOLS"
Tag: 0x9418A040040A4D43

Code: 11,863,304(0xB50508)
Module: 181
Message:
Task 'Full backup' failed: 'Failed to run the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397da7
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message:

Failed to run the backup and recovery engine

Also there seems to be an issue with the software contacting the license server for some reason. Can anyone help with this one please?
Thanks
Dave

Gio, 06/02/2011 - 16:28
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Hello Dave,

Thank you for posting and welcome to the Acronis forum. I will certainly help you with resolving this issue.

You are right, most likely this issue occurs because of Acronis License Server issue, I would really appreciate if you could check this KB article for the solution.

In case you need immediate help you can always contact our Support team directly with this report.

Please let me know if you have any other questions.

Thank you.

Ven, 06/03/2011 - 10:26
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hello Anton,
Thank you for getting back to me. I have read the KB article you sent me to, and it seems there is an issue with the license server. If I use help about in Acronis Backup & Recovery 10 it doesn't show any licenses. If I select change license I just get the busy timers running and the loading message under Current License.

If I run up license manager, it shows the license but shows 28/5/2011 under renew date. Surely this software doesn't stop working after you have had it a year does it?

Thanks

Dave

Dom, 06/05/2011 - 22:48
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"Renew" is not a license expiration date (there is the 'expires' column for it) , it's the last time agent checked for the license on the license server.Looks like it had problems connecting to the license server since then.

Lun, 06/06/2011 - 04:33
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Thanks for that.
As the license server is on the same machine, any idea why it would fail to contact it?
Thanks
Dave

Lun, 06/06/2011 - 09:47
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Some guesses -
License server was specified by it IP address and it was changed.
MAC address of the network card could change and the computer is no longer recognized as the one that originally acquired the license.
May be it got blocked by firewall (though it's unlikely as you can connect to it using license server console)

Lun, 06/06/2011 - 18:25
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Thanks for the suggestions. Unfortunately, the IP and MAC are still the same. Like you, I didn't think the firewall was an issue and we haven't changed any firewall settings, but this occured after a series of windows updates were applied and the server rebooted, so it could have been a Microsoft update affecting the firewall. However, I turned it off for testing purposes and that didn't make any difference.

Thanks

Dave

Mar, 06/07/2011 - 06:40
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Solved! The issue seemed to be caused by the backup software not being able to see the license server on the network, despite both being installed on the same machine. Tried everything I could think of including the suggestion kindly made by dev-anon but nothing fixed the problem. Last night I downloaded the latest release of the software and installed it over the existing install, following the guide here http://kb.acronis.com/content/14177

I'm please to say that this has fixed the problem and the server is backing up again. However, I find it inappropriate that software that has been legally purchased uses a system like this to check the license. Surely entering the license into the software when it is installed, like just about every other license program, would be sufficient and would prevent a customer suffering interruption in valuable backup processes, which could have devastating consequences.

Thanks

Dave

Mer, 06/08/2011 - 06:25
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Hello David,

Thank you very much for your feedback.

I am glad to hear that the issue has been resolved. I will submit your request to our Customer Listening System and if you need additional help or have any other questions please let us know.

Thank you.

Mer, 06/08/2011 - 08:50
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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(a lame excuse follows) At least it is supposed to display warnings on dashboard for about two weeks after it lost connection to License Server before finally disabling the functionality, it's not designed to stop working abruptly. Agent of ABR11, even advanced version, holds license in a way similar to the standalone version, not requiring separate license server, and will pass its license to a license server only when added to Management Server.

Mer, 06/08/2011 - 16:52
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That would be useful if it did that, but even then assumes that you use the dashboard regularly enough to spot the warning - If it is set to run a schedule and emails positive results every day, why would you? In our case it seems to have failed to contact the license server on 28th May and stopped backing up that day. Even a week after it croaked, it didn't show any warnings anywhere easy to find. I just can't see the point of adding an extra level of complexity and potential failure into the equation.

Mer, 06/08/2011 - 18:55