ATI Home 2011 Backups very slow compared with ATI Home 2010

I tried 2011 because of USB 3 support. Couldn't believe how slow to back up or restore it was in comparison to 2010. Took 2 or 3 TIMES as long - negating any USB3 advantage. And the new interface is the pits. Lost even the simple and obviously udeful facility to generate backup names, dates, machine names etc.
I updated 2011 build (Dec 15 2011) and although it cleared some of the lock ups and crashes, the slow speed remains. I have gone back to 2010 - but at least the 2011 rescue media allows me to get at my USB3 drive without having to plug it into a USB2 port. Probably ranks as one of the worse 'upgrades' I have experienced. Is the product manager still in a job? Web reviews are full of similar and worse horror stories- so it is not just me. Take a look at Amazon.

I upgraded for 2010 as well. What i have noticed is very slow is the preparation time for doing a task. I get the message "Acronis True Image is not responding". if i leave it, the process starts and continues. i usually walk away while the backup completes so i do not know if the backup process itself is not working. Is any one getting an answer for this?

I had to get Acronis 2011 following an upgrade to Windows 7 from Windows XP. The backup process now is next to impossible. Setting the performance too high makes the computer unusable because of program or display freezes and delays. People don't have time to sit and watch this all day. If it does this why have such settings in the first place? Of course using lower level performance levels make things go a bit better but why on earth must it take so long? With 2010 it was almost a breeze.

Another issue I have is this elaborate graphic display of the backup list. It is difficult to find what you want and I suspect it consumes a lot more memory than a simple dialog box in Windows would use. In fact the whole program is harder to use than its predecessor and the slow backups, which take 4 times longer than before using similar settings, have turned it into a memory-greedy dinosaur.

And all this in spite of following suggested remedies in the Knowledge Base.

It seems the only worthwhile way to back anything up is leave it on overnight but who wants to run up the power bill doing that? Someone in the program design team has forgotten that not everybody runs the program in a business. It is called 'Acronis Home', is it not?

I'm sorry for being so negative but Acronis has to do better than this I'm afraid. It's just not good enough.

I am using the most recent build ATI 2011. It is impossible to configure a backup set or simple changing the backup set name. After one hour trying to receive the end of a simple data backup I gave up.

I am using since 5 years Acronis, buying every year a new version. But now it is finished. I never will buy anymore a product from Acronis. I can tell you also the reason why: The forum is full of complains about the performance of 2011 and I can not see any statement from the acroinis support. I can't see even that somebody is trying to help. It seems that they not care about that problem. Absolutely unfriendly service.

Just the last question: where i can dispose this package of software? You do not have to payback the money I already paid.

I have the same problem of very slow processing with 2011 compared to 2010.
Wish I had never upgraded and will probably revert to 2010 and never use any future upgrades. Tried to contact Avanquest but my 30 days has expired so they want PAYMENT for me to report this!!

Not at all what I expected from an UPgrade. AND I am using the latest version downloaded today as an update to the purchased version of 2011.

Hi!
I just purchased TI 2011, and experienced the same problem - very slow, epecially recovery.......
And - why does Acronis not respond to these questions? In their own support forum?
Did we all do a mistake to buy Acronis' product?

Response please........

Can you tell me what size and type of hard drive your are backing up?
1. Is it an IDE or SATA drive?
2. What is the size of the drive?
3. How long does it take you to backup?

I was thinking of upgrading to 2011 till I saw this thread.

I currently backup a 500 gb SATA hard drive to an internal 1TB SATA hard drive.
I keep 6 backups there along with some other system backup files.

It takes me 18 minutes to backup my C drive (500gb). I then immediately
restore that backup to another 500gb internal SATA hard drive to verify
my backup. It takes me no more than 20 minutes to restore.

When done I have verified my backup, and have a new C drive ready to go
should my daily C drive goes belly up. And yes, I test boot to the
restored image to make sure it boots. Even though Acronis may say the
backup was successful, I have had instances with my own and other machines
where the successful backup was corrupt when attempting to restore.

I think they offer some people the opportunity to go through their configuration as if that is where the problem.
They still haven't issued even a single follow up to the 2011 release as far as I know and will not accept that the same configuration and processes are running as with the previous version 2010 and that it is the new 2011 which just takes 3 to 4 times longer witt the same amount of data.

I certainly will not be stayng with Acronis unless I start reading on this forum that they have taken action on 2011 that meets customers objections and needs.

I was backing up a 120 Gb ssd drive containing 45 Gb of data. The backup speed was ok (did not time i actually), but the recovery lasted for nearly two hours with default settings......
Maybe this have something to do with settings - maybe compression......
We just have to find out for ourselves.
Other than the speed issues, I am really pleased with the TI 2011.

Hello all,

Thank you very much for your posts. I will do my best to assist you.

I apologize for any inconvenience but I would like to offer you these 2 KB article to resolve issues with slow backups, you can find them here and here.

If you need additional assistance you can always contact our Support team directly.

Please let me know if you have additional questions.

Thank you.

Thank you Anton but before I dig out 2011 and re-install, is there an associated explanation why 2010 is fast and 2011 is slow. I installed, uninstalled and swapped a few times when originally testing without altering any DMA settings and 2011 was always much slower by a factor of more than 2x.

Sniffpro - I get a similar performance with 2010. My 500G laptop takes about 20 mins USB3 or 40mins USB. These times nearly trebled with 2011 - so I uninstalled it.

Keith Barnet mentioned that he tried the KB suggestions to no avail. I wonder if these are the same ones Anton refers to. I will be interested to hear if these suggestions sort out the 2011 speed problems. I just dont have the appetite to re-install untill some others confirm that the KB suggestions actually do work.

I purchased the downloadable upgrade version of True Image 2011 yesterday and installed it last night. I installed it on a machine with a Intel Core2Duo E8400 processor, with 3 GB of ram memory. The first thing that I noticed was the immediate slow down of my system. The responsiveness of my machine took a significant hit. The next thing that I noticed was that it took 2 to 3 times as long to perform a full backup. I have a 80GB SSD drive on the machine and it is running on Windows XP, 32 bit, e/w with SP3. With ATI 2010 installed the backup and verify operation took somewhere in the neighborhood of an hour. With ATI 2011 it took over 3 hours to perform the same operation. The hard drive only has 46 GB of data on it so it should not have taken 3+ hours to complete the task. I have two hard drives installed on my machine (Drive C is a OCZ Vertex2 SSD SATA drive and Drive D is a 320 GB 720 RPM SATA drive). I use the second drive to backup drive C. Both hard drives are plugged into the onboard SATA 300 slots on the ASUS P5KPL-CM motherboard.

I was able to resolve most of my system issues by disabling the Acronis Non Stop Backup Service and removing the Online Backup feature as I don't use either of those services. That seemed to restore the responsiveness of my machine. However, the actual backup speed still suffers with it taking between 3 to 4 hours to perform the backup. When I have time I am going to re-install ATI 2010 and measure the backup and verification times and compare them to what I am seeing with ATI 2011, build 7160.

I must say that the overall experience with this version of ATI is negative. I am frustrated to the point that I have considered uninstalling ATI 2011 completely.

Any other suggestions to improve the backup speed will be greatly appreciated

I think that the best advice is to make a request for a full refund as you have 30 days to do that.
I just wish that I had installed immediately on purchase as that is what I wish I had done.
Unfortunately because of circumstances I didn't install until after the 30 days and my request for refund was turned down.
Despite paying for 2011 I am going back to my 2010 version.

Virgil,

Did you verify that your SSD is aligned?

Pat L wrote:

Virgil,

Did you verify that your SSD is aligned?

I am not quite sure what you mean by aligned, but if the SSD was an issue then why would it perform flawlessly on ATI 2010?

I re-installed ATI 2010 and found that it was now taking the same amount of time as ATI 2011. I then examined my previous backups and found that each was taking less than an hour until May 24, 2011. I am not sure what happened around that particular date so I investigated further. I performed a benchmark test on my SSD drive. I found that the OCZ Vertex2 SSD drive read and write speed was now averaging 4.5 MBPS instead of the normal 285 MBPS. I tried numerous things unsuccessfully to restore my previously measured performance to my SSD drive. I finally decided to flash the firmware to the latest release for the OCZ Vertex2 drive (not an easy task with Windows XP) and the speed returned. Now the backup time is 10 minutes for the same 46GB of data. I have no idea what was wrong or what corrected the problem, but it was not the Acronis software that was causing the problem.

Virgil,

Launch msinfo32.exe, choose components, storage, disks. Look at the partition offset of your SSD for each partition. Each offset should be divisible by 4096 when expressed in bytes.

If it is not divisible, your partitions are not aligned on 4k blocks and the speed of your SSD is degraded. Easy to fix with ATI.

Thanks for your help. As it turns out my SSD drive was not aligned. I found a software application that would re-align a drive on the fly without damaging any of the data on the drive. It only took a few minutes and the SSD drive was as good as new. You were correct as to what the problem was. Thanks for taking the time to post the answer.