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Acronis True Image 2010 Doesn't support WD from bootable media

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Why is this?. I can see my WD drive fine from within windows and Acronis detects it from within windows but not from a bootable version of Acronis True Image Home 2010 with plus pack.

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Kins,
A little more info might help. What type drive (internal, usb2, usb3, esata, 2tb, 3tb, etc.)
Are you using the most current build 7046?

This could be a driver issue particularly if this is one of the newer 2 or 3TB drives.

If worst case scenerio, you could create a WinPE from the Plus pack options which uses Windows drivers rather than the Linux used on the CD.

It is an internal drive, sata. WD Cavier blue 500GB. How do I create a WinPE from the plus pack options?

I've already created bootable media from within Acronis True Image/Plus Pack. Also I tried activating the acronis "secure zone" which allows you to press f11 when starting windows to supposedly be able to recover....My external hard drive is the only thing that is recognized. If its made by WD than acronis just doesn't recognize it for some reason.

If you boot from the CD and use the Add Disk option, is your disk seen via this option?

My suggestion for the first stop would be to use the "Live Chat" support function and see if support has an alternate boot CD which would be immediately usable. Sometimes they have others with different drivers.

General links below.

http://kb.acronis.com/content/5415

http://kb.acronis.com/content/5421

http://kb.acronis.com/content/5370

http://kb.acronis.com/content/6533

Also, the two blue stick's at this link.

http://forum.acronis.com/forums/acronis-discussion-forums/acronis-home-…

If the new disk has not been formatted, you might initialize and make a single small partition on the new disk and that might enable TI to see it.

If this is your only disk on the computer, you may have to use the Windows install CD to make the partitions.

The disk that I'm referring to is the disk on which windows XP is installed. I just tried to do a restore from within windows and Acronis had to restart. Of course it didn't work at all because once it restarted it didn't see the disk. I guess I could just go out and get a different brand hard drive but that is ridiculous. This shouldn't be a problem and wasn't a problem with earlier versions of Acronis.

Ok I just booted up with a Acronis version 10 boot disc and that version sees the hard drive fine. So this is the bug a the 2010 version and has nothing to do with the configuration of my pc. So I'm gonna have to use external enclosures and restore from one to another one within windows to get back to where I was originally. Once I'm done with that I'm uninstalling the current version and going back to version 10 since that version seemed to work.

Acronis adds new drivers and removed older drivers so it looks like yours was one of the ones dropped. I do suggest you use Live chat or email support and ask for a recovery CD which will work on your hardware. One of the things they will suggest us that you try the trial version of the current release. If past history is any indication, there will be a new version release in the fall or early winter.

Why would I waste my time with a newer version when the old version works much much much better than the new version?. It seems Acronis software gets worse and worse with each new version. It is becoming a big bloated mess. Using a BartPe CD with windows drivers seems like it wouldn't make much sense. Sure it might work but Acronis True Image would still have the same problem when not run within a windows environment. I appreciate your help. Maybe you should work for Acronis.

Here is a link of interest. I am still hopeful of Acronis supplying you with a Linux bootable CD. Making a WinPE CD can be a pain.

http://kb.acronis.com/content/15791

The WinPE rescue CD would be a replacement Acronis bootable CD. You only need Windows to create the CD. After that, the WinPE is simply an Acronis Recovery CD.

I'm glad to try and help but I have no connection with Acronis.

The point is I shouldn't have to go through all that trouble making a BartPE CD. I read about it and most of the instructions on how to do it, and it did seem like it was gonna be a pain in the butt. So on a whim, I checked to see if my older version bootable cd detected the drive and it did. So in order to get back to where I was before and recover my hard drive I had to install the internal drive from one of my pcs to an external enclosure. Then I used a different pc to recover from one external enclosure to the other one, then put back the drive in the pc with which Acronis 2010 boot cd didn't detect the drive. After that I uninstalled the 2010 version and installed version 10 which happens to work much better and isn't bloated like the newer version.

What a pain in the butt that was and now I'm glad to use the older version. To contact Support from Acronis isn't worth it. They really have little to no knowledge of pc repair and troubleshooting. On top of that, they can barely speak English so a ton of things get lost in translation which is not a good thing especially with the subject matter at hand.

They barely come around the forums. I got great help from you, and they didn't help at all.

Using BartPE though is sort of like cheating in my mind. I've used Ultimate Boot CD for Windows which is based on BartPE to run some anti-malware programs on friends or customers pcs and its a great tool. However Acronis should stand on its own and shouldn't need "help" from other products to get it to work. Working with computers I like to take the easiest path to success. The trick is to not over-complicate things. These bootable windows enviornment products should be used only when you have a terrible unrecoverable problem, not to circumvent poor programming by Acronis.

You understand what I'm trying to get across?.

Yes, I understand your feelings. Many of us feel that version 10 was their best version.

My objective was to help you find a workaround as 2010 is not under development any longer but they do have alternate Rescue Cd's which have been helpful to others in the past.

As the drivers used on the CD are Linux version, this limits the selection. The WinPE or BartPE are for those occasions where Linus drivers are not available plus a backup or restore is considerably quicker when the Windows based drivers are used. Many wish that Acronis would switch but that's another story.

As Acronis has stated, they do not monitor every posting. If a user wants official support, their instructions (along left margin) are for a user to either fill out a support ticket or use "live chat".

I will make a request to support that they look at this thread. Maybe they have an alternate CD which they could provide a download link.