Salta al contenuto principale

does not recognise password

Thread needs solution

Just installed 2012. I click online backup and get a window asking for email and password. I enter password and get an error so I clicked forgotten password. entered new password and got same error and for a third time. If I go to the online webpage I can log into my account without any problem. Any help would be appreciated. thanks

0 Users found this helpful

Colin,

What error message do you get?

Colin Smith,

Some other users have had issues picking up an online backup from 2011 to 2012. If you create a new task, does it work normally?