Very bad results with True Image Home 2011 and 2012

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I have Windows XP Pro with SP3, two Crucial M4 64-GB SSDs in Raid0, a Patriot 32-GB SSD, and three normal disk drives running on an Asus P5Q Deluxe with its Intel ICH10R chipset.

All I want is to get my disks aligned. Acronis claims that TIH 2011 and TIH 2012 support alignment, and the on-line chat person assures me that this is true--that alignment is automatic and I need not worry.

So I downloaded and installed the TIH 2012 trial version two days ago. It plain does not work. Its drop-down lists are all empty. An attempt to click a couple of tools on the "tools and utilities" screen simply caused Windows to present program exceptions (intercepted crashes). The program would not uninstall when I tried to uninstall it, reporting fatal errors. I had to use my previous backup product and a saved image and restore my system from that.

Lord help me, but yesterday I went and bought a retail copy of TIH 2011, hoping for better results. It does install, and will make a backup, but I cannot get it to restore an aligned and sized partition.

I tried restoring inside the program. It looked as if I could get alignment in front of a restored partition, but I could not get the partition size itself corrected for alignment, leaving me a ragged edge at the back end that would affect the next partition I had to restore. You have your choice only of resizing the partition or of creating some amount of free space -- you cannot set the space in front, the partition size, and the space in back.

So I tried the bootable-media method as described in "Grover's Index of the Accumulated Wisdom . . . " item 3-BB. When I get to the screen where I can specify restored partition size and the sizes of free space before and after, everything is adamantly computed in cylinders and sectors, and I can get no alignment. Mind you, even if I could get the sizes set, there are other wretched problems: the mouse does not work, the tab key does not reliably move into the drop-down lists that must be navigated, and the bootable-media method does not see all of my disk drives (the SATA spinning drive where I keep most backups is for example not detected).

So not only will the program not align data for me, it apparently will not restore a backup that it had created. It will see the backup on creation, but not when it is time to restore.

Then the final kick-in-the-teeth: the 30-day money-back guarantee does not apply to retail purchases, and Fry's electronics does not accept software returns.

What a miserable experience.

Mar, 09/27/2011 - 18:06
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Randy,
Yes, I can see why you are unhappy. Too bad, you bought the 2011 because the 2012 would have done the job but lets start from where we are.

1. You are entitled to 30 days of support for your purchase. Register your serial number at the Acronis website.

2. You cannot mix and match your versions. Before installing the 2011, the trial version of 2012 should have been un-installed. Do an uninstall of whatever is installed and install a fresh version of 2011. Your retail purchase has serial number included. Register this serial with Acronis. After your serial is registered, you are entitled to download the most recent build of 2011. Use this download of 2011 to install a fresh version onto your system and then we can have a better idea of your problems. Also available for download is the bootable media download which can be burnt into a Recovery CD. This also will be the more recent version of the CD. Your retail purchase may not be the most current which is one reason why I am suggesting you download the most current from the website.

3. After you get the newer version squared away, then we can determine the other issues. Don't hesitate to contact Acronis for official help before you time runs out. Along the left margin is the "How to get support" guidelines.

3. My 3-BB should be of some help. Note my examples in figures 8-9-10. This shows how you can see which see the arrangement of your partitions. The type of backup that you need to have is one where all of partitions on the disk are included in the backup.

4. As your target disk is an SSD, TrueImage should recognize its characteristics and apply the 1 mb of free space before the first partition. Upon restoring the first partition, you should see this spacing on the screen before you click the proceed option.

Mer, 09/28/2011 - 00:09
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1. Before I did anything else with 2011, I registered.

2. Before I installed 2011, as I said, I blew away 2012 completely by restoring an image of my system made with my earlier backup product (which happens to be TIH Version 11). This wiped out 2012 completely.

3. Before installing 2011, I uninstalled TI Version 11. Before installing 2011, I downloaded the latest version. That is the version I installed, and I patched it with the latest hotfix before doing any of the testing. From this patched latest version I built the bootable media. So I think I have a "squared away" 2011, and it is this version that I am using and cannot get to do much of anything.

4. I cannot restore from the backup using the bootable media because, as I said, the bootable media does not see my drives (plain SATA spinners are missing). I can find no way using the program within windows to get to a place offering me the chance to resize restored partitions and also set the alignment. The problem is not your images 8,9,10 (BTW I had the guide open as I worked -- thanks for the guide). It is much more something like image 25 -- these specifications do not produce alignment. [Edit] I cannot get to a screen like your image 25 while I am running the program within Windows -- it seems to be available only under the standalone bootable media version.

5. I just tried a restore from within Windows nonetheless to see about alignment. Acronis completely ignored the sizes I set. Within Windows, all I can set is a new partition size with the resulting free space dangling after the partition. I asked it to restore one partition originally 25 GB, as a 25 GB partition; it was restored into 99.01GB. A 4GB partiotion became 44.1GB, and a 6GB partition became 22.3GB. It is inexplicable. I saw these settings -- 25, 6, and 4 -- in the target size field before the restore was done. The partitions are not aligned and they are badly missized. This restore was to a spinning disk; the Acronis chat people assured me that spinners also can be aligned.

I was running all of these tests so that I would get confidence and experience before doing the real job: deleting all partitions on my 2-SSD RAID-0 pair and restoring a full backup (7 partitions on these disks) to that RAID pair with correct alignment. But I have not seen solid enough results from these tests to want to risk it yet -- the standalone version does not even see plain drives? Possibly I could copy the backup over to one of the drives it does see, and then try that, but I could not get the keyboard keys reliably to navigate the dropdowns and submenu entries on the standalone version (the mouse does not work -- it does work on the selection screen for the standalone media (pick True Image or System Report) but dos not work in True Image. If I cannot navigate the dropdowns through seven partitions worth of work safely, how can I do this job?

I was very happy with TI Version 11, and all I want to do is align the partitions, which TI 11 does not support, and which Acronis assured me before sales that Acronis does support.

Mer, 09/28/2011 - 13:58