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Failure to create a bootable recovery disk

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Win 7 Ultimate 64 bit, fully patched and up to date

When trying to create a boot recovery disk, I get the following

0x0018000B+0x0018000B

This is a critical feature, please advise on how to overcome.

0 Users found this helpful

Can you download the bootable media ISO from your Acronis account. In case you are not computer savvy, please note this is an ISO image and you need to burn it in a special way using ISO burning software (you cannot simply drag and drop this ISO on your CD for Windows to record it).

Pat, I'm a software architect for Microsoft, so yes, I'm reasonably tech savvy. For the previous version, I did download and burn the ISO images. I've registered my 2012 version twice and it's not showing up in their system as a product that I can access. So, not sure if there are ISO images for the rescue disks - and I need both the True Image and the Power Pack. Searching the knowledgebase for the error code reveals no findings and the error is repeatable. I've tried running with Admin privs and tried safe boot, still get the same error.

Eric,

If your serial number isn't showing up, you should contact Acronis as you'll never be able to download updates (as you know).

Did 2012 activate correctly?

Do you have only the one email address that you are using?

As far as the 'helpful'error message is concerned, did you have a previous version of TIH installed prior to installing 2012?

Do you have a mediabuilder folder showing up under Common Files?

Have you tried running MediaBuilder directly rather than through the GUI?

hello can i give you one idea

it resolve my problem

Unable to create bootable media

Cannot load required components. Please reinstall Acronis True Image Home. (0x18000B) ti_boot.so (0x18000B). ti_boot.so (0x18000B) Tag: 0x9078F2483C89C393.

Error code +0x0018000b+0x0018000b

try this

01 * delete this folder ( TrueImageHome )
in
C:\Program Files\Common Files\Acronis

02 * and this folder if exist ( OnlineBackupStandalone )
in
C:\Program Files\Common Files\Acronis

and reinstall true image 2012