Handles open
I have started a trial of True Image and the service syncagentsrv.exe is opening handles at the rate of > 1 per second. After less than 24 hours it has 60,000 open.
Is this normal? Surely not.
If not using that feature (and I likely won't) then that may be a workaround. However, most users won't have any idea this is happening until their machine crashes and probably still won't know what to do about it. This really needs to be fixed. If this company wants to remain a market leader they need to resolve issues like this quickly.
It's a known bug. Sync is the big new feature on ATI2012 vs 2011 so I expect it to receive a lot of attention for Acronis.
And that's not all. TIH2012 persists in creating totally useless idle time log files even after its Sync Agent and Nonstop Backup services have been disabled. See also my earlier post on that subject at http://forum.acronis.com/forum/24581 .
In their initial reply to my direct inquiry [ref:00D3Zcb.5005DTmwD:ref] Acronis tech support stated that "the issue you are facing is not a common issue." In a more recent reply, however, they have now confirmed that "Acronis True Image Home 2012 creates and updates log files at ProgramData\Acronis\TrueImageHome\ArchiveExplorer\ folder location even though the software is not running." [Emphasis added] They offer the following explanation:
- "I have checked the details and found that as Acronis True Image Home 2012 is a very interactive backup software with the internet, it updates itself and creates update log files at the mentioned location automatically. However the log files are small and does not use much of the system resources."
Frankly, I no longer care much about the resource utilization issue as such. My question now is exactly what the hell TIH2012 is doing with its "very interactive ... with the internet" activity over which the user can not exercise any control whatsoever. All I wanted (and thought that I was getting from Acronis) was a simple and reliable backup and recovery utility and I really don't like that kind of involuntary type of stealth activity at all! I have therefore asked for a more detailed explanation and will follow-up if I get one.
==> very interactive ... with the internet" activity
this statement (along with THI internet access even with local sync operations) is quite disturbing. An initial post about licence verification was presented in the support forums by Acronis, but there have been some lingering questions... It would be of valuable to know exactly what internet connections have to do with local-only network backups/sync.
It's a known bug. Sync is the big new feature on ATI2012 vs 2011 so I expect it to receive a lot of attention for Acronis.
I am hoping that is the case. I went ahead and bought a 3 user license knowing that there were complaints of bugs but expecting they would be fixed so as long as they are in a reasonable time frame then I will find that acceptable.
this statement (along with THI internet access even with local sync operations) is quite disturbing. An initial post about licence verification was presented in the support forums by Acronis, but there have been some lingering questions...
Indeed. And license validation alone seems unlikely to provide a full explanation for that incessant internet activity which, at least in my own case, appears to be "updating" itself several times per minute. Admittedly, at other times, it's less frequent, but surely validation alone wouldn't account for all of it. As for the local log files themselves, they usually contain nothing but an XML file header.
Furthermore, occurence in the ArchiveExplorer subfolder is more than slightly perplexing so far as this user is concerned! :(
With prior versions, which for the most part have generated just as many complaints when new, a new build has been available roughly around the end of the year and sometimes a second one about 3 months later.
It's a known bug. Sync is the big new feature on ATI2012 vs 2011 so I expect it to receive a lot of attention for Acronis.
I am hoping that is the case. I went ahead and bought a 3 user license knowing that there were complaints of bugs but expecting they would be fixed so as long as they are in a reasonable time frame then I will find that acceptable.
>
> am hoping that is the case. I went ahead and bought a 3 user license knowing that there were
> complaints of bugs but expecting they would be fixed so as long as they are in a reasonable time
> frame then I will find that acceptable.
>
I no longer make any such assumptions when it come to Acronis Software. In my experience, problems are not always fixed in a timely manner, or sometimes at all...
-Greg
If any of you have the Acronis feedback option switched on try switching it off and see if the log files diminish.
Thanks for the suggestion, Colin, but the "Customer Experience Program" has already been disabled here: "No I do not accept" radio button selected. In fact it's one of the first things I turn off in all applications that include any such option as well as my Windoze operating systems.
Nevertheless, I think that your suspicions are probably in the right general area and that non-acceptance doesn't completely stop all of the background ops involved in the Acronis "phone home" process. Damned nuisance, and quite apart from the incessant useless logging annoyance, not exactly how I'd prefer to use my limited internet connection bandwidth either.
Whatever happened to utilities that simply do their user-assigned jobs and otherwise mind their own business? What next? Will they be opening online Facebook accounts for us whether we want one or not? When your backup proggy starts triggering your webcam, it's probably time to hit the uninstall button! On the other hand, given Acronis' record in that area, I wouldn't be too sure about that remedy either. :(
I want to chime in here - ever since installing ATI2012 I started having random lockup issues. The symptoms were the system becoming sluggish, fonts on the screen anti-aliasing poorly (weird eh?) and then finally the system gets to the point where it won't even log off or reboot without using the reset button. I finally noticed, one day, the number of handles (which normally, on my system, hovers around 15-18K) was at 190,000 and rising, steadily. Upon reading this thread I stopped my Acronis Sync Agent Service and problem instantly disappeared. I do not use the Sync function. Changing the startup type to Manual has eliminated the issue's I've had.
So, clearly, the Acronis Sync Agent Service has a resource leak in it - has this been reported to Acronis? I'll start a report if no one has made this specific one yet.
Alex
Yes, Acronis is aware of the behavior.