Acronis support is total

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Beginner
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Commenti: 15

Hello,

i have a problem with ATIH 2012 and been in touch with their support since release back in september. I got 2 calles from a guy in india who was totally clueless and probably didnt even fully comprehend my problem / bug, then i got emails from othe rpeople , replied and also got no more feedback.
this week i cantacted german support, some woman from russia replied on the chat, promised to get back to me the next day, again nothing.
i am a long term acronis customer and i am totally disappointed by this support.
Am i just unlucky or did other people also have a similar problem?

my 30 day support period runs out this week, and i have no idea what to do in order to get the problem fixed or my money back.
by this tactic i missed already the 14 day money back period from the etailer where i bought the stuff...

Any ideas what to do now?

Mer, 10/26/2011 - 21:41
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Commenti: 30

@Gelangweilt - You're not the only one, Just take a look at all the unanswered threads on this site. One can only assume Acronis has thrown in the towel Id advise on collecting a full refund & not returning in future

Thank you.

Gio, 10/27/2011 - 03:16
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Hello Gelangweilt and Stacey,

Thank you for your feedback and I am very sorry to hear about these issues. Let me please assist you with them.

Gelangweilt, I will contact our Management team so that we can see why this delay occurred, I apologize for it. Even if your support period expires but the issue is still under investigation, we will not deny you support. We have an extensive support guide FAQ here.

Stacey, our Forum is not an official support channel I am afraid but if you need technical assistance you can always get in touch with our Support team.

Please let me know if you have additional questions.

Thank you.

Gio, 10/27/2011 - 09:02
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