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updated 2012 and now it does not work

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Using ATI 2012 and just got an update message in my email. updated now and ATI does not back up anything now?? It gives me an error in the final few minutes?? What can be done?

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can I uninstall my current version and then re install a fresh version using my serial numbers?

I have similar problem. Rebooted this morning and am advised ATIH 2012 is not installed!
Acronis secure zone now not accessible in Explorer.
What is going on!!!

Hello all,

Thank you for your posts. I will do my best to help you.

I would really appreciate if you could get back to me with the following information so that I could help you with these issues:

1. AcronisInfo report to study Acronis program logs.

2. Detailed steps of your actions.

Please let me know if you have additional questions.

Thank you.

I uninstalled ATI 2012 and re installed it. Now I just completed a successful back up.